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• Outside temperature is too hot or cold. Charge the
battery.
• Ensure that phone is charging at a normal temperature.
• Check the charger and its connection to the phone.
• Plug the charger into a different socket.
• Ensure that charger is not defective. If so, replace the
charger.
• Use only original accessories.
Impossible to receive or send SMS and photos
Ensure that the storage is sufficient. Delete some
messages in your phone.
Files cannot be opened
Check the supported file formats.
Phone has no sound
Check the settings status in the sound menu to ensure
that the phone is not in vibration or silent mode.
Phone hangs up or freezes
Update your software through the website.
Contacts display doubly
Contacts are saved in both phone and SIM card. Check
contacts saved.
