HIKVISION iDS-2CD8A46G0-IZHS, User Manual, Page: 68 / 211

Network Camera User Manual
67
Security question setting is not cleared when you restore the camera (not to default).
Steps:
1. Enter setting interface:
Configuration > System > User Management > User Management
2. Click Account Security Settings.
3. Select questions and input answers.
4. Enter the E-mail address to receive the verification code for password recovery.
5. Click OK to save the settings.
Reset Admin Password:
Before you start:
The PC used to reset password and the camera should belong to the same IP address
segment of the same LAN.
Steps:
1. Enter login interface via web browser.
2. Click Forget Password.
3. Select the verification mode to E-mail Verification.
4. Read the Privacy Policy and click OK.
5. Click Export QR Code and save the code to local.
6. Send the code to pw_recovery@hikvision.com as an attachment. Your email
account for password recovery will receive a verification code in 5 minutes.
Note:
The verification code is valid within 48 hours.
7. Input the verification code in the text field below.