HIKVISION HiWatch HWD Series User Manual Download Page 89

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Digital Video Recorder User Manual

Chapter 7 Maintenance

7.1 Restore Default

Step 1

Go to Maintenance.

Step 2

Select restoring type.



Simple Restore: Restore all parameters, except the network (including IP address, subnet mask,
gateway, MTU, NIC working mode, default route, server port, etc.) and user account
parameters, to the factory default settings.



Factory Defaults: Restore all parameters to the factory default settings.

Step 3

Click Yes to restore the default settings. Video recorder will reboot automatically after
restoring to the default settings.

7.2 Search Log

Purpose

The operation, alarm, exception and information of video recorder can be stored in logs, which
can be viewed and exported at any time.

Step 1

Go to Maintenance > More Operations.

Step 2

Set the search conditions.

Step 3

Click Search.

Up to 2000 log files can be displayed each time.

7.3 Upgrade

Do not shutdown the video recorder or turn off the power during upgrade.

7.3.1 Local Upgrade

Before you start

Connect a backup device where the update firmware file locates to your video recorder.

Step 1

Go to Maintenance.

Step 2

Click

Summary of Contents for HiWatch HWD Series

Page 1: ...Digital Video Recorder User Manual...

Page 2: ...entioned below are the properties of their respective owners Legal Disclaimer TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE PRODUCT DESCRIBED WITH ITS HARDWARE SOFTWARE AND FIRMWARE IS PROVIDE...

Page 3: ...nce 2 This device must accept any interference received including interference that may cause undesired operation EU Conformity Statement This product and if applicable the supplied accessories too ar...

Page 4: ...s the responsibility of the installer and or end user In the use of the product you must be in strict compliance with the electrical safety regulations of the nation and region Please refer to technic...

Page 5: ...t may cause damage to the sensitive electronics within the unit Use the video recorder in conjunction with an UPS if possible Power down the unit before connecting and disconnecting accessories and pe...

Page 6: ...ol Panel Introduction 16 2 2 3 Customize Preset 17 2 2 4 Customize Patrol 17 2 2 5 Customize Pattern 18 Chapter 3 Playback 20 3 1 GUI Introduction 20 3 2 Normal Playback 21 3 3 Smart Playback 22 3 4 S...

Page 7: ...k Configuration 52 6 2 1 General 52 6 2 2 Hik Connect 53 6 2 3 Advanced Settings 54 6 3 Camera Management 55 6 3 1 Analog Camera 55 6 3 2 Network Camera 55 6 3 3 Display Settings 60 6 3 4 Privacy Mask...

Page 8: ...89 7 3 1 Local Upgrade 89 7 3 2 Online Upgrade 90 Chapter 8 Alarm 91 8 1 Set Event Hint 91 8 2 View Alarm in Alarm Center 92 Chapter 9 Web Operation 93 9 1 Introduction 93 9 2 Login 93 9 3 Live View...

Page 9: ...mmend you create a strong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special c...

Page 10: ...Use the mouse to draw a pattern among the 9 dots on the screen Release the mouse when the pattern is done Connect at least 4 dots to draw the pattern Each dot can be connected for once only Step 2 Dra...

Page 11: ...gotten your pattern you click Forgot My Pattern or Switch User to log in via password If you have drawn the wrong pattern for more than 5 times the system will switch to the normal login mode automati...

Page 12: ...rface Step 2 Input password Step 3 Click Login When you forget the password of the admin you can click Forgot Password to reset the password In the Login dialog box if you enter the wrong password 7 t...

Page 13: ...he desired screen Scroll up down to turn to previous next screen Position the cursor on a camera to show shortcut menu Figure 2 1 Shortcut Menu Table 2 1 Shortcut Menu Description In the live view int...

Page 14: ...Alarming normal event and smart event Recording 2 2 PTZ Control 2 2 1 Configure PTZ Parameter Purpose Follow the procedure to set the parameters for PTZ You should configure the PTZ parameters before...

Page 15: ...Digital Video Recorder User Manual 15 Figure 2 2 PTZ Settings Step 2 Click PTZ Parameter Settings...

Page 16: ...o UTC Coaxitron Make sure the protocol selected is supported by the connected camera dome The AHD and HDCVI cameras support coaxitron control When the Coaxitron protocol is selected all the other para...

Page 17: ...o different key points and have it stay there for a set duration before moving on to the next key point The key points are corresponding to the presets The presets can be set following the steps above...

Page 18: ...omize Pattern Purpose Patterns can be set by recording the movement of the PTZ You can call the pattern to make the PTZ movement according to the predefined path Step 1 Preview a camera in live view a...

Page 19: ...Digital Video Recorder User Manual 19 Select a pattern and click Call to call it Calling a patrol to move the PTZ camera according to the predefined patterns Figure 2 6 Call Pattern...

Page 20: ...ntroduction Go to Playback Figure 3 1 Playback Table 3 1 Playback Interface Description Button Operation Button Operation Switch playback stream Clip video 30s reverse 30s forward Reverse playback Sta...

Page 21: ...2 Normal Playback Purpose Play back normal videos Step 1 Go to Playback Step 2 Check a camera in the camera list Step 3 Double click to select a date on the calendar to start playback Figure 3 3 Cale...

Page 22: ...ss effective information When you select the smart playback mode the system will analyze the video containing the motion detection line crossing detection or intrusion detection information Before you...

Page 23: ...for smart event Line Crossing Detection Select and draw the detection line Intrusion Detection Click and specify 4 points to set a quadrilateral region for intrusion detection Only one region can be...

Page 24: ...s will be divided into 4 6 9 equal segments in 4 6 9 screens and played simultaneously E g if the time period is 00 00 00 to 4 00 00 and the window division mode is 4 Period then the four screens will...

Page 25: ...o 3 2 Normal Playback Step 2 Click Step 3 Clip the videos Choose from Click set Start Time and End time click OK Drag the clip start time and end time sliders in playback time bar Figure 3 8 Start Tim...

Page 26: ...the video Click to lock the file Locked file will not be overwritten Select desired files and click Export to export the files to the backup device 4 2 Quick Backup Before you start Connect a backup...

Page 27: ...tion System General Figure 5 1 General Settings Step 2 Configure the parameters as your desire Enable Wizard The wizard pops up after the device starts up Enable Password You need to enter password fo...

Page 28: ...case letters numbers and special characters in order to increase the security of your product And we recommend you reset your password regularly especially in the high security system resetting the pa...

Page 29: ...f you forgot your login pattern and password click Forgot Password Step 2 Scan the QR code to read Privacy Policy and click Next Step 3 Follow the wizard to reset password Figure 5 3 Reset Password 5...

Page 30: ...Figure 5 4 Exceptions Step 4 Set Normal Linkage and Trigger Alarm Output as your desire Step 5 Click Apply 5 2 Network Configuration 5 2 1 General Purpose Network settings must be properly configured...

Page 31: ...You can check Obtain DNS Automatically to automatically obtain Preferred DNS Server and Alternate DNS Server Step 2 Click Apply 5 2 2 Hik Connect Purpose Hik Connect provides the mobile phone applicat...

Page 32: ...erms and Privacy Statement before enabling the service 2 Scan the QR code to read the service terms and privacy statement 3 Click OK Step 3 Optional Check Custom and enter Server Address Step 4 Option...

Page 33: ...code to add your video recorder For detailed steps of adding the video recorder to Hik Connect and more operation instructions refer to Hik Connect Mobile Client User Manual 5 2 3 Email Purpose Set an...

Page 34: ...entication SSL TLS Optional check it to enable SSL TLS if it required by the SMTP server Sender The sender s name Sender s Address The sender s email address Select Receivers Select a receiver Up to 3...

Page 35: ...og signal inputs including Turbo HD AHD HDCVI and CVBS can be connected randomly for the channel IP Network camera can be connected for the channel Figure 5 9 Signal Input Type Step 3 Click Apply You...

Page 36: ...amera using the set channel default password Customize password Enter the same password in Password and Confirm STRONG PASSWORD RECOMMENDED We highly recommend you create a strong password of your own...

Page 37: ...refer to Activate Network Camera Step 1 Go to Configuration Camera IP Camera The online cameras of the same network segment with your video recorder will be displayed in the camera list Figure 5 12 IP...

Page 38: ...Edit Connected Network Camera Purpose You can edit the IP address protocol and other parameters of the added network cameras Step 1 Click Channel Port If the connected device is an encoding device wi...

Page 39: ...desire Figure 5 14 OSD Step 4 Drag the text frames on the preview window to adjust the OSD position Step 5 Click Apply 5 3 4 Smart Event Motion Detection Motion detection enables the video recorder t...

Page 40: ...just Sensitivity as your desire Sensitivity It allows you to calibrate how readily movement triggers the alarm A higher value results in the more readily to triggers motion detection Step 6 Set the ar...

Page 41: ...left Step 1 Go to Configuration Camera Smart Event Line Crossing Step 2 Select Camera to configure Step 3 Check Enable Line Crossing Detection Step 4 Set the line crossing detection rules and detectio...

Page 42: ...iods shall not be repeated or overlapped Figure 5 16 Set Arming Schedule Step 3 Click Apply Configure Alarm Linkage Action Purpose Alarm linkage actions will be activated when an alarm or exception oc...

Page 43: ...Step 1 Go to Configuration Record Storage Step 2 Select an HDD Step 3 Click Init Repair Database Repair an HDD that with error in database Please operate it with the help of professional technical su...

Page 44: ...red schedule Configure Continuous Recording Step 1 Go to Configuration Record Parameter Step 2 Set the continuous main stream sub stream recording parameters for the camera For detailed steps refer to...

Page 45: ...ording Parameter Step 5 Go to Configuration Record Schedule Step 6 Select recording type as Event For detailed steps refer to Edit Schedule Edit Schedule Step 1 Go to Configuration Record Schedule Fig...

Page 46: ...hedule Draw Schedule 1 Click to select schedule type as Continuous or Event Figure 5 21 Schedule Type 2 On the table drag the mouse on the desired period to draw a colored bar Step 5 Click Apply 5 4 3...

Page 47: ...higher frame rate is advantageous when there is movement in the video stream as it maintains image quality throughout Resolution Image resolution is a measure of how much detail a digital image can h...

Page 48: ...to Configuration System General Figure 6 1 General Settings Step 2 Configure the parameters as your desire Language The default language used is English Device Name Edit the video recorder name Device...

Page 49: ...standard as PAL or NTSC Mouse Pointer Speed Set the speed of mouse pointer 4 levels are configurable Step 3 Click Apply 6 1 2 Live View Configure General Parameters Purpose You can configure the outpu...

Page 50: ...ay means no camera is displayed on the window Step 4 Optionally click to start live view of all the cameras in order Click to stop live view of all the cameras Click or to go to the previous or next p...

Page 51: ...6 1 3 User Purpose There is a default account Administrator The Administrator user name is admin The Administrator has the permission to add and delete user and configure user parameters Follow the st...

Page 52: ...over network Step 1 Go to Configuration Network General Step 2 Configure network parameters Working mode Multi address Mode The parameters of the two NIC cards can be configured independently You can...

Page 53: ...on Network Hik Connect Step 2 Check Enable Then Service Terms interface pops up Figure 6 5 Service Terms 1 Check The Hik Connect service will require internet access Please read Service Terms and Priv...

Page 54: ...live view by setting the RTSP authentication RTSP Authentication Type Two authentication types are selectable if you select digest only the request with digest authentication can access the video str...

Page 55: ...analog signal inputs including Turbo HD AHD HDCVI and CVBS can be connected randomly for the channel IP Network camera can be connected for the channel Step 3 Click Advanced Settings to set parameters...

Page 56: ...video recorder will be displayed in the camera list The Security column shows whether the network camera is active Figure 6 7 Online Device Step 3 Check an inactive network camera and click Activate...

Page 57: ...der Before you start Ensure your network camera should be in the same network segment with your video recorder Ensure the network connection is valid and correct For detailed steps of configuring netw...

Page 58: ...tion is valid and correct For detailed steps of configuring network refer to 6 2 1 General Activate the network camera to add For detailed steps refer to Activate Network Camera Step 1 Go to Configura...

Page 59: ...g the content and copy the setting to other devices by importing the excel file to it Before you start Connect a backup device like USB flash drive to your video recorder Step 1 Go to Configuration Ca...

Page 60: ...ightness contrast and saturation for the live view and recording effect Exposure Set the camera exposure time 1 10000 to 1 sec A larger exposure value results in a brighter image Day Night Switch The...

Page 61: ...Check Enable Figure 6 12 Privacy Mask Step 4 Drag to draw an area on the window The frames of the areas will be marked with different colors Up to 4 privacy mask areas can be configured The size of e...

Page 62: ...o clear the current motion detection areas Step 5 Adjust Sensitivity as your desire Sensitivity It allows you to calibrate how readily movement triggers the alarm A higher value results in the more re...

Page 63: ...ire Sensitivity The higher the value is the more easily the video tampering can be triggered Step 5 Set the arming schedule Refer to 6 4 3 Configure Arming Schedule Step 6 Set the linkage actions Refe...

Page 64: ...et linkage actions for an external sensor alarm Step 1 Go to Configuration Event Normal Event Alarm Input Figure 6 15 Alarm Input Soft alarm input Soft alarm input is triggered by SDK command Local al...

Page 65: ...put to enable the function Step 6 Set the arming schedule Refer to 6 4 3 Configure Arming Schedule Step 7 Set the linkage actions Refer to 6 4 4 Configure Alarm Linkage Action Step 8 Click Apply Alarm...

Page 66: ...ke the event hint in the live view window and trigger alarm outputs and linkage actions Step 1 Go to Configuration Event Normal Event Exception Step 2 Optional Configure event hint When the set events...

Page 67: ...schedule Refer to 6 4 3 Configure Arming Schedule Step 5 Click Apply 6 4 2 Smart Event Face Detection Purpose Face detection function detects the face appears in the surveillance scene and some certa...

Page 68: ...Intrusion Detection Step 4 Optionally check Save VCA Picture to save the captured pictures of VCA detection Step 5 Set the detection rules and detection areas 1 Select Virtual Plane Up to 4 arming are...

Page 69: ...om the B side to the A side can be detected 3 Set Sensitivity The higher the value is the easier the detection alarm will be triggered 4 Click Draw Area and set two points in the preview window to dra...

Page 70: ...ction Step 5 Set the detection rules and detection areas 1 Select Arming Area Up to 4 arming areas are selectable 2 Click Draw Area and draw a quadrilateral in the preview window by specifying four ve...

Page 71: ...ection Purpose People gathering detection alarm is triggered when people gather around in a pre defined virtual region and a series of actions can be taken when the alarm is triggered Step 1 Go to Con...

Page 72: ...linkage actions Refer to 6 4 4 Configure Alarm Linkage Action Step 8 Click Apply Parking Detection Purpose Parking detection function detects illegal parking in places such as highway one way street e...

Page 73: ...you set the value as 10 alarm is triggered after the object is left and stay in the region for 10s Sensitivity defines the similarity degree of the background image Usually when the sensitivity is hi...

Page 74: ...be taken when the alarm is triggered Step 1 Go to Configuration Event Smart Event Audio Exception Step 2 Select Camera to configure Step 3 Optionally check Save VCA Picture to save the captured pictur...

Page 75: ...ensitivity Sensitivity Range 1 100 The higher the value is the more easily the defocus image can trigger the alarm Step 6 Set the arming schedule Refer to 6 4 3 Configure Arming Schedule Step 7 Set th...

Page 76: ...change detection When sudden scene change detection is on neither line crossing detection nor intrusion detection can be enabled Step 6 Set the arming schedule Refer to 6 4 3 Configure Arming Schedul...

Page 77: ...r full screen monitoring And when the alarm is triggered simultaneously in several channels you must configure the auto switch dwell time Step 1 Go to Configuration System Live View General Step 2 Set...

Page 78: ...5200 Step 1 Log into video recorder in web browser For detailed steps refer to 9 2 Login Step 2 Go to Configuration Network Advanced Settings Other Step 3 Set Alarm Host IP and Alarm Host Port Step 4...

Page 79: ...t settings Configure PTZ Linkage Purpose Video recorder can trigger the PTZ actions e g call preset patrol pattern when the alarm event or VCA detection events occur Make sure the PTZ or speed dome co...

Page 80: ...detailed steps refer to Edit Schedule Configure Event Recording Purpose You can configure the recording triggered by the normal event or smart event Step 1 Go to Configuration Event Step 2 Configure...

Page 81: ...the recording schedule Choose from Edit Schedule 1 Click Edit 2 Select a day to configure in Weekday 3 To set an all day recording schedule check All Day and select schedule Type 4 To set other schedu...

Page 82: ...directly determine your video quality and image size Comparing with the sub stream the main stream provides a higher quality video with higher resolution and frame rate Sub stream is a second codec t...

Page 83: ...unit Enable H 264 The H 264 mode helps to ensure the high video quality with a lowered bitrate It can effectively reduce the need of bandwidth and HDD storage space Step 3 Click Apply 6 5 3 Storage De...

Page 84: ...be displayed in the storage device list 6 5 4 Configure Storage Mode Configure HDD Groups Purpose Multiple HDDs can be managed in groups Video from specified channels can be recorded onto a particular...

Page 85: ...lick OK Regroup the cameras for HDD if the HDD group number is changed Configure HDD Quota Purpose Each camera can be configured with an allocated quota for storing videos Step 1 Go to Configuration R...

Page 86: ...l video recorder will stop writing Enable When hard drive is full video record will continue to write new files by deleting the oldest files Enable HDD Sleeping HDDs which are free of working for a lo...

Page 87: ...be Online Step 7 Configure the event recording schedule For detailed recording schedule refer to 5 4 2 Configure Recording Schedule Step 8 Upload the event triggered videos to the cloud storage 1 Sele...

Page 88: ...r serial port Video recorder parameters can be configured by using software such as HyperTerminal The serial port parameters must be the same as those of video recorder when connecting with the comput...

Page 89: ...the default settings Video recorder will reboot automatically after restoring to the default settings 7 2 Search Log Purpose The operation alarm exception and information of video recorder can be stor...

Page 90: ...you can upgrade video recorder with latest online upgrade file Before you start Enable Hik Connect and configure its parameters For details refer to 5 2 2 Hik Connect Step 1 Go to Maintenance Step 2...

Page 91: ...t in alarm center Step 1 Click in the upper right corner of local menu to enter alarm center Step 2 Select Exception Basic Event or Smart Event to configure as your desire Figure 8 1 Alarm Centre Step...

Page 92: ...Digital Video Recorder User Manual 92 8 2 View Alarm in Alarm Center Step 1 Click in upper right corner of local menu Step 2 Select Exception Basic Event or Smart Event to view as your desire...

Page 93: ...ecurity risks For avoidance of any network attacks and information leakage please strengthen your own protection If the product does not work properly please contact with your dealer or the nearest se...

Page 94: ...terface shows Figure 9 2 Live View For saving path of captured pictures and clipped videos refer to 9 5 Configuration 9 4 Playback Click Playback to enter playback interface Figure 9 3 Playback For sa...

Page 95: ...anual 95 9 5 Configuration Click Configuration to enter configuration interface Figure 9 4 Configuration 9 6 Log Step 1 Go to Maintenance System Maintenance Log Step 2 Set the search conditions Step 3...

Page 96: ...ing Point to Point Protocol PPP frames inside Ethernet frames It is used mainly with ADSL services where individual users connect to the ADSL transceiver modem over Ethernet and in plain Metro Etherne...

Page 97: ...ect again Step 3 Verify Input mode of the monitor is correct Please check the input mode of the monitor matches with the output mode of the device e g if the output mode of DVR is HDMI output then the...

Page 98: ...ontinuous Step 2 Verify the frame rate is real time frame rate Select Menu Record Parameters Record and set the Frame Rate to Full Frame Step 3 Check if the fault is solved by the above steps If it is...

Page 99: ...lt is solved by the above steps If it is solved finish the process If not please contact the engineer from our company to do the further process No record file found in the device local HDD and the pr...

Page 100: ...Digital Video Recorder User Manual 100 UD14167B...

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