1
1
Visit our website for accessories and great innovative health products
troubleshooting
No power or lights to the
device when switched on.
DC Adaptor not switched on at
mains socket or DC Adaptor not
plugged into device properly.
Check mains socket power
is switched on and the DC
Adaptor is plugged into
the device correctly. If still
not working – contact your
authorised dealer.
The Device is not vibrating.
The device DOES NOT VIBRATE. Read instructions
on correct use.
The Body electrode pads have
lost their adhesive / stickiness.
The electrode pads will
eventually deteriorate
with regular use. They are
consumables. To guarantee
maximum life, ensure that
your skin is free from dirt,
oil and lotions.
Dab a small drop of water
onto the sticky side of the
electrode pad and rub into the
surface. This should improve
the adhesiveness. Also use
the hard white plastic holders
to store the pads. At the end
of the electrode’s life, please
contact your authorised dealer
to purchase replacements.
My legs are aching
after treatment.
You may have the “SOLE”
intensity on too high a setting
and your muscles are being
overworked.
Leave adequate time after each
treatment to allow the muscles
to recover (just like after
vigorous exercise!). On your
next session start on a lower
setting (where you can feel the
mild electrical stimulation and
it is comfortable) and reduce
the duration until your muscles
have acclimatised to the
stimulation.
Device is on (lights illuminated
on the LCD display) but cannot
feel the electrical stimulation
through footpads.
The device is not being used
correctly. Check corrective
action procedure.
We call it “The Hand Test”. Test
the device by placing both bare
hands at the same time on each
of the foot pads (left hand on left
pad, right hand on right pad).
Increase the “SOLE” intensity
up in increments of 10 (up to
maximum of 99) until you can
feel the stimulation. If you can
feel the stimulation through your
hands then the device is working.
If on 99 you still cannot feel the
stimulation then please contact
your authorised dealer.
Not placing both bare feet on
the foot pads at the same time.
Ensure that your feet are bare
and each foot is placed on
each of the foot pads at the
same time. Keep increasing
the “SOLE” intensity up to a
maximum of 99 until you feel
the stimulation.
Your feet may be dry.
Moisturise the soles of your feet
preferably with a heel balm high
in urea from your local pharmacy
and try the procedure again. You
may also have to increase the
“SOLE” intensity level.
You may be dehydrated.
Drink plenty of water before
and after using the device. The
device uses your body to create
the electrical circuit. Water
is an excellent conductor of
electricity and if your body is
less hydrated (below 0%) then
the stimulation may be less.
Therefore it is important to
always remain well hydrated.
The “SOLE” intensity level may
be on too low a setting.
This is a very safe device. Keep
increasing the “SOLE” intensity
level towards 99 until you feel
the stimulation. Ignore your
friends and family if they were
able to feel it on much lower
levels – everyone is different!
Also, you may find that you have
to increase the “SOLE” intensity
level as you get used to the
therapy. The aim is not to get to
99 but to find a setting that is
comfortable for you.
troubleshooting continued...
problem
possible cause
Solution
problem
possible cause
Solution
