INSTALLATION GUIDE
An ASSA ABLOY Group brand
EDGE EVO
82000-921, Rev. D.3
Page 10
EDGE EVO Solo (ESH400-K)
This procedure will reset the password for the admin user, the admin user can reset the user password
if installer lock is enabled. This process requires:
• 5-10 minutes to complete.
• Contacting HID Global technical support by e-mail or phone with the unit's MAC Address to obtain
the new generated password that is required in the following procedure.
• Physical access to the EDGE EVO Solo device.
• A pair of needle-nose pliers to work with a small jumper.
Note:
This procedure works for all released versions of EDGE EVO Solo but must be followed very
carefully for the process to work.
1. Remove the jumper from the HiO Termination pins. This is located to left of the HiO four-pin
connector. This jumper will be used through the remainder of the procedure.
2. Power Cycle the EDGE EVO Solo unit.
3. Between 10 and 25 seconds after power is applied, place a jumper over pins 3 and 5 of the Debug
Port (eight pin header located above and to the right of the Ethernet connector, underneath the
Mylar - see graphic below). If no jumper is applied during this period the unit will continue to
operate as normal and no reset will occur.
Note:
If the jumper is applied before power is applied to the unit, no reset procedure is
completed, and the unit will fail to boot correctly.
4. Provided the jumper is correctly fitted within the specified time, the unit will beep with 2 short
beeps, then a pause. This beep/pause cycle will continue indefinitely until the jumper is removed.
5. Remove the jumper. The beeps will cease.
6. Wait a minimum of 1 second then reapply the jumper. The jumper must be reapplied within 15
seconds of removing it. If the jumper is not reapplied within this time, the device will emit 10 short
beeps and the unit will automatically reboot. In this case the password will not have been reset.
7. The unit will beep with 2 short beeps, then a pause. This beep/pause cycle will repeat indefinitely
until the jumper is removed.
8. Remove the jumper to complete the process.
9. The beeps will cease. The admin password is now reset to the value provided by HID Global
Technical Support. The unit will beep quickly 10 times and then automatically reboot.
The password reset process is now complete.
10. Reinstall the jumper borrowed from the HiO Termination pins. This is located to left of the HiO
four-pin connector.
11. Connect to the unit via the JumpStart application, configured IP Address, or Alias IP Address.
12. The web browser will prompt for a username and password.
13. Login with username: admin and the password will be the 8-digit alphanumeric value you
obtained from HID Global Technical Support.
14. It is recommend you immediately go and modify the password(s) using the
Password
option
within the
Preferences
link.
