16
It is a good idea to check through these trou-
bleshooting guidelines before calling a service
technician and/or submitting a complaint.
Troubleshooting
Before ignition, check that:
a)
The iron lid in the top to the pellet tank
seal tightly.
b)
The burn pot is sitting tightly against the
lower section, and that there is no ash or
pellet residue between the burn pot and
the pipe in which it is fitted.
c)
The seal on the door to the combustion
chamber is intact, and all edges of the
door sit tightly against the chamber.
d)
The stove has been thoroughly cleaned
as described in the cleaning section of
this guide.
If there are faults in one or more of the areas
mentioned above, rectify the fault and then test
run the stove. See page 18.
Detailed explanations of sections
a
through
d.
Troubleshooting
Alarms and errors
An alarm will trigger an error screen display
and the problem needs to be resolved as
soon as possible.
In the event of an alarm, the stove may still be
partially usable. However, it will not be fully
functional.
Contact a professional as soon as possible.
In the event of an error message, the error screen
will continue to flash and the problem must be
rectified without delay.
In the event of an error message, the stove will
not function correctly. A professional MUST be
contacted.
Most alarms and errors have a code that helps to
localise the problem.
See page 19 for error codes.
Intro to Troubleshooting
Compared to a conventional wood-burning sto-
ve, a pellet stove features a lot more mechanical
and electronic systems. As a result, a number
of problems may arise that can have a negative
influence on both ignition and combustion.
Points marked with an asterisk (*) should only be carried out by an authorised dealer.
If the directions and cleaning schedule
in this cleaning manual are not observed
the warranty will become void.
Cleaning interval
Parts / Frequency
Daily
Weekly
Monthly
Semi-/annually
Burn pot
X
Combustion chamber
X
Glass
X
Baffle plate
X
Vermiculitestone
X
Seals and gaskets
X
Pellet tank
X
X
Flue gas channel and chimney fan (*)
X
Pressure switch (*)
X
Convection fan (*)
X
Internal flue pipe (*)
X
