Heston Blumenthal Sage SES990, Instruction Book

Page: 23 / 28

23
Troubleshooting
PROBLEM POSSIBLE CAUSE WHAT TO DO
Grinder Motor
starts but no ground
coffee coming
from grind outlet
•
No coffee beans in
bean hopper.
•
Grinder/bean
hopper is blocked.
•
Coffee bean may
have become stuck
in hopper.
•
Fill bean hopper with fresh coffee beans.
•
Remove bean hopper. Inspect bean hopper & grinding
burrs for blockage. Replace parts and try again.
Grinder Motor
starts but operates
with a loud
‘clicking’ noise
•
Grinder is blocked
with foreign item or
chute is blocked.
•
Moisture clogging
grinder.
•
Remove bean hopper, inspect burrs & remove any
foreign body.
•
Clean the burrs and grind outlet, see page 20.
•
Leave burrs to dry thoroughly before
re-assembling. It is possible to use a hair dryer to blow
air into the burr area to quicken the drying process.
Unable to lock bean
hopper into position
•
Coffee beans
obstructing bean
hopper locking
device.
•
Remove bean hopper. Clear coffee beans from top
of burrs.
Re-lock bean hopper into position.
Portafilter overfills
•
Tamping fan was
removed for
cleaning and not
replaced.
•
Check that the tamping fan is in position and
mounted correctly to the drive shaft, see page 16.
Grinder Emergency
stop?
•
Rotate the portafilter to the left to stop the auto grind,
dose & tamp function.
•
Unplug power cord from power outlet.
Grinder running
continuously
•
No beans in hopper.
•
Fill hopper with beans.
•
Rotate the portafilter to the left to stop the auto grind,
dose & tamp function.
•
Tamping fan has
been removed.
•
Check that the tamping fan is in position and
mounted correctly to the drive shaft, see page 16.