©2016 Hestan Commercial Corporation
©2016 Hestan Commercial Corporation
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EN
EN
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative,
or the manufacturer. Before you call, please have the model number and serial number
information ready. This information is shown on the rating sticker affixed to the underside of
the drip tray of your appliance.
Hestan Commercial Products
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
PARTS LIST
Please visit the Hestan website to access the parts list for your Hestan Outdoor product:
www.hestanoutdoor.com.
LIMITED WARRANTY
WHAT THIS LIMITED WARRANTY COVERS
Hestan Commercial Corporation (“HCC”) warrants to the original consumer purchaser of a
Hestan outdoor gas product (the “Product”) from an HCC authorized dealer that the Product
is free from defective materials or workmanship for a period of one (1) year from the date of
original retail purchase or closing date for new construction, whichever period is longer (“Limited
Warranty Period”). HCC agrees to repair or replace, at HCC’s sole option, any part or component
of the Product that fails due to defective materials or workmanship during the Limited Warranty
Period. This Limited Warranty is not transferable and does not extend to anyone beyond the
original consumer purchaser (“Purchaser”). This Limited Warranty is valid only on Products
purchased and received from an HCC authorized dealer in the fifty United States, the District of
Columbia and Canada. This Limited Warranty applies only to Products in non-commercial use
and does not extend to Products used in commercial applications.
HOW TO OBTAIN WARRANTY SERVICE
If the Product fails during the Limited Warranty Period for reasons covered by this Limited
Warranty, the Purchaser must immediately contact the dealer from whom the Product was
purchased or HCC at 888.905.7463.
Purchaser is responsible for making the Product reasonably accessible for service or for paying
the cost to make the Product reasonably accessible for service. Service is to be provided during
normal business hours of the authorized Hestan Commercial Service Provider. To the extent
Purchaser requests service outside of the normal business hours of the authorized Hestan
Commercial Service Provider, Purchaser will pay the difference between regular rates and
overtime or premium rates. Purchaser is required to pay all travel costs for travel beyond 50 miles
(one way) from the nearest authorized Hestan Commercial Service Provider.
EXTENSIONS TO ONE YEAR LIMITED WARRANTY PERIOD:
In addition to the One-Year Limited Warranty, the following components have extended
warranty coverage as specifically set forth below:
1. The Product’s stainless steel grill body, DiamondCut cooking grates and warming rack,
stainless Trellis grill burners, Sear burners and rotisserie infrared burner (where applicable)
are warranted to be free from defects in material and workmanship under normal non-
commercial use and service for the lifetime of the original Purchaser. This excludes surface
corrosion, scratches, and discoloration which may occur during normal use and is limited
to replacement of the defective part(s), with the Purchaser paying all other costs, including
labor, shipping and handling, as applicable.
2. The Product’s spit rod, briquette trays, manifolds, gas valves and sealed burner assemblies
(where applicable) are warranted to be free from defects in material and workmanship,
under normal non-commercial use and service, for a period of five (5) years from the
original date of purchase;. This is limited to replacement of the defective parts, with the
Purchaser paying all other costs, including labor, shipping, and handling, as applicable.
WHAT THIS LIMITED WARRANTY DOES NOT COVER:
This Limited Warranty does not cover and HCC will not be responsible for and will not pay
for: damage to or defects in any Product not purchased from an HCC authorized dealer; color
variations in color finishes or other cosmetic damage; failure or damage from abuse, misuse,
accident, fire, natural disaster, commercial use of the Product, or loss of electrical power or gas
supply to the Product; damage from alteration, improper installation, or improper operation
of the Product; damage from improper or unauthorized repair or replacement of any part or
component of the Product; damage from service by someone other than an authorized agent or
representative of the Hestan Commercial Service Network; normal wear and tear; damage from
exposure of the Product to a corrosive atmosphere containing chlorine, fluorine, or any other
damaging chemicals; damage resulting from the failure to provide normal care and maintenance
to the Product; damage HCC was not notified of within the Limited Warranty Period; and
incidental and consequential damages caused by any defective material or workmanship.
ARBITRATION:
This Limited Warranty is governed by the Federal Arbitration Act. Any dispute between
Purchaser and HCC regarding or related to the Product or to this Limited Warranty shall be
resolved by binding arbitration only on an individual basis with Purchaser. Arbitration will be
conducted by the American Arbitration Association (“AAA”) in accordance with its Consumer
Arbitration Rules or by JAMS. The arbitration hearing shall be before one arbitrator appointed by
the AAA or JAMS. The arbitrator shall not conduct class arbitration and Purchaser shall not bring
any claims against HCC in a representative capacity on behalf of others.
LIMITATION OF LIABILITY:
This Limited Warranty is the final, complete and exclusive agreement between HCC and
Purchaser regarding the Product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED
ABOVE. NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE SHALL APPLY AFTER THE LIMITED WARRANTY PERIOD STATED
ABOVE. NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM
OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON HCC. HCC
ASSUMES NO RESPONSIBILITY THAT THE PRODUCT WILL BE FIT FOR ANY PARTICULAR
PURPOSE, EXCEPT AS OTHERWISE PROVIDED BY APPLICABLE LAW.
HCC SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO
REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR
LIMITED WARRANTY
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