Support
My company is a small scale business. I manage everything, from engineering, testing, documentation, purchasing,
manufacturing and presentation to forwarding spare parts, myself. As you can imagine, I am pretty busy over the day.
Unfortunately, I never managed to draw more than 24 hours from the day. Since delegating tasks leads to less quality,
besides losing a good grip of the basics, I decided not to change my working practises. I always like to give advice on the
phone, related to problems, which sometimes turned out not to be caused by my products. I would like to go on with this. With
increasing sales and customer base, this becomes a difficult task, as I have to spend more and more time on the phone.
Hiring a charming voice for the phone, most probably, would not be helpful except for stating the local time, but not for giving
you competent information about helicopters.
Therefore I would like to ask you to do simple spare parts ordering via my
Internet
Shop
that can be found on my website.
There are candidates sitting in front of their crashed helicopter and calling me Sunday evening to tell me explicitly what has
been damaged. The spare parts list with the order numbers has got lost long ago and so any exact information cannot be
given. Such orders by phone can easily take half an hour.
So I ask for your understanding to order spare parts exclusively via the Shop. These orders are dealt with daily and have
top
priority
.
It is easier for us to handle clear forms of the same type. You have the advantage of seeing what you will get when viewing
the pictures. Besides, you will precisely be informed of the costs and the status of the order.
The number of e-mails, I receive every day, is continuously on the rise. Each individual possibly has enough time to write a
long letter and asking many questions. However, it all comes down to me, and I am afraid, I can’t read and answer all these
mails in time. Specific problems may require a direct, voice-to-voice-contact, which would possibly be more effective.
Up-to-date information of general interest will be published via the web on my website
www.henseleit-helicopters.de
46
