HemoCue Plasma/Low Hb, Operating Manual

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Symptom Explanation Action
The photometer shows an
error code. May be a temporary fault. Turn off the photometer and turn it on again after 30 seconds.
Take a new microcuvette and repeat the measurement.
If the problem continues, see specific error code below.
ERROR 900 No stable endpoint of the measurement is found
within the time range.
1. The microcuvette is faulty.
2. The circuit board is out of order. 1a. Check the expiration date for the microcuvettes.
1b. Take a new microcuvette and repeat the measurement.
2. The photometer needs service. Contact your distributor.
ERROR 903 1. Disturbances on main power supply.
2. The optronic unit is out of order. 1 Change the wall socket or use battery power.
2. The photometer needs service. Contact your distributor.
ERROR 901–905 1. Dirty optical parts or faulty electronics or
optronic unit.
1a. Turn off the photometer and clean the optical parts as
descriped in the Maintance section.
1b. The photometer needs service. Contact your distributor.
ERROR 906 1. Unstable blank value. The photometer might
be cold.
1. Turn off the photometer and allow it to reach room tem-
perature. If the problem continues, the photometer needs
service. Contact your distributor.
ERROR 907 1. The battery power is too low. 1a. The batteries need to be replaced. Turn off the photom-
eter and replace the batteries, 5 alkaline type AA.
1b. Use the AC adapter.
ERROR 908 The absorbance is too high.
1. Light blocking item in the cuvette holder 1a. Check that the photometer and microcuvettes are used
according to the HemoCue Plasma/Low Hb operating
manual and package insert.
1b. The photometer needs service. Contact your distributor.
ERROR 916 High turbidity sample Filter visually turbid sample before analysis.
ERROR 918 Hardware or internal error The photometer needs service. Contact your distributor.
Troubleshooting Guide
GB/US
If you are unable to resolve the problem by following this Troubleshooting Guide, please contact your local HemoCue distributor or HemoCue AB. The
photometer should be cleaned as recommended under ’Maintenance’ prior to service or disposal. Consult local environmental authorities for proper
disposal. The photometer has no serviceable parts. Do not open the cover of the photometer. Note: The warranty is void if the cover of the photometer
has been opened.