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8
Fault Correction
8.3 Error Messages and Fault Correction
Error message Cause
Remedy
Barcode too
big
The barcode is too big for the
allocated area of the label
Reduce the size of the barcode
or move it.
Barcode
error
Invalid barcode content, e.g.
alphanumeric characters in a
numerical barcode
Correct the barcode content.
Buffer
overflow
The input buffer memory is
full and the computer is still
transmitting data.
Use data transmission via
protocol (preferably RTS/CTS).
Card full
No more data can be stored
on the medium.
Replace medium.
Cutter
blocked
Cutter cannot return into its
home position and stays in
an undefined position
Material too thick or hard,
cutter does not cut through
material but can return to
initial position.
Switch off the printer. Remove
material. Switch on the printer.
Restart print job.
Check material
No cutter function
Switch the printer off and then
on.
If error recurs call service.
Device not
conn.
Programming addresses a
non-existent device
Either connect this device or
correct the programming.
File not
found
Requested file is not on the
data medium
Check the contents of the data
medium.
Font not
found
Error with the selected
download font
Cancel current print job, change
font.
Head open
Printhead not locked
Lock printhead.
Head too hot
Printhead is overheated
After pausing the print job will
be continued automatically.
If the fault recurs repeatedly,
reduce the heat level or the print
speed via software.
Material too
thick
Material too thick or hard,
cutter does not cut through
material but can return to
initial position.
Cancel print job.
Check material.
Blunt blades
Clean or change blades
7.5
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