TT4000 Series
Operating Instruction
33
9
Error treatment
9.1
Error types
When an error occurs, the diagnostic system displays the error on the screen and
switches the printer into one of the three possible error modes, depending on the error
type:
Symbol
Navigator pad
Error type
pause
flashes
cancel
illuminates
Fault - correctable
(see 4.2.5 on page 14)
cancel
flashes
Fault - irrecoverable
(see 4.2.6 on page 14)
—
System error (see 4.2.7 on page 14)
Table 8
Error modes
9.2
Troubleshooting
Problem
Cause
Solution
Transfer ribbon deflection
not adjusted
See “Setting the feed path of the
transfer ribbon” on page 23.
Head locking system not
adjusted
See “Setting the head locking
system” on page 20.
Too much tension
Disconnect printer, remove
sideplate of printer, on supply hub
shaft adjust green coloured knob to
lower number.
Too little tension
Disconnect printer, remove
sideplate of printer, on supply hub
shaft adjust green coloured knob to
higher number.
Guides too tight
Ensure guides are set to snugfit
only.
Transfer ribbon
wrinkles
Head locking system not
adjusted
Position inner and outer plunger at
both edges of the label. See
“Setting the head locking system”
on page 20.
Print head dirty
See “Cleaning the print head” on
page 28.
Temperature too high
Decrease temperature via software/
printer driver setting
Print image is blurred
or missing in places
Unfavourable combination
of labels & transfer ribbon
Use another ribbon type or brand.
Printer does not stop
when transfer ribbon is
done.
Direct thermal printing is
selected in the software
/printer driver setting
Switch to thermal transfer printing
in the software /printer driver setting
