5. troubleShooting
3.3 ComPleting the inStallation / tranSfer to the Client
• Clear site. Remove packaging materials from site and dispose according to local regulations.
• Hand over to client all instructions concerning the installation and operation of the awning as well as the instructions for the
electrical connections of control units and switches.
Give client comprehensive instructions about the operation of the awning. Failure to observe the instructions and incorrect
operation can result in damages to the awning and accidents.
Notify client of the wind resistance class of the awning.
4. diSmounting
Ensure that the area around the awning is free of unauthorized personnel. Shut off power to motor-driven awnings and
take steps to ensure they cannot be switched on again.
• Dismount the awning exclusively in retracted condition.
• Dismounting of the awning is the reverse of the mounting procedure.
tyPe of fault
CauSe
remedy
motor drive does not work
No power
Check connection (specialized company)
Motor drive not correctly connected
Check connection (specialized company)
Thermal protection of the motor drive activated Wait for 15-20 mins, then operate again
Remote control batteries empty
Check light signal on sending unit, replace
batteries
Higher-level control unit prevents manual
operation
Wait until higher-level signal is not activated
any more.
System does not extend or retract fully
End positions of the motor drive changed, or
incorrect end position setting
Reset or re-program end positions (see motor
adjustment manual)
awning makes grating noises
Insufficient lubrication
Spray arm articulation bearing with a suitable
lubricant (e.g. Teflon spray)
drop profile does not close exactly
Adjustment of the drop profile inaccurate
Adjust drop profile according to Item 3.2
System does not close on one side
Fabric unevenly sewn
Line covering on this side by applying fabric
tape to cloth roller
www.helioscreen.com.au | Phone 1300 766 319
Helioscreen Rubix
• INSTALLATION GUIDE | 9
