World Leaders in Ultra-Pure Heating
Revision 10
www.heateflex.com
01/17/13
405 E. Santa Clara St.
Arcadia, CA 91006-7218
Tel: (626) 599-8566 Fax: (626) 599-9567
7.0 Servicing Policies
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7.1 Self Service
Heateflex Corporation promotes and supports the user in making self-repairs. The system is
designed with this idea in mind in order to help the user in his ability to have a quick response
to any potential problem could arise and cause downtime. This policy is not intended to shift
the servicing responsibility onto the customer, but rather to give the customer the servicing
ability. This manual therefore explains several self-servicing procedures. How does this relate
to warranty coverage?
It is Heateflex Corporation‟s policy that while we do promote self-servicing for a good reason,
we reserve the right to expect quality workmanship on the customer's behalf. We also reserve
the right to consequently evaluate the system or any components therein prior to providing
warranty coverage for factory servicing.
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7.2 Factory Servicing
The equipment is covered by a warranty as outlined below. Any claims for warranty coverage
require that any and all items under the claim to be returned freight prepaid to the factory for
servicing.
Shipment of replacement components/assemblies prior to receipt of the defective parts must be
accompanied by a purchase order. Receipt of defective parts at Heateflex Corporation must be
within 10 days; after which invoicing net 20 days for shipped components shall be initiated. If
after examination, valid warranty coverage is determined, the purchase order will be credited.
Terms for these orders, unless otherwise agreed upon in writing, will be net 20 days from date
of issuance. All shipping charges incurred are to be borne by the Purchaser where warranty
coverage is not applicable.
Heateflex Corporation strives to maintain a high quality product with the best service support.
Please call the factory with any questions regarding service or warranty information. All
questions can be directed to:
Heateflex Corporation
405 E. Santa Clara St
Arcadia, CA 91006-7227
ATTN: Warranty Support
Phone (626) 599-8566 : Fax (626) 599-9567
