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LIMITED 10 YEAR WARRANTY
HEAT-N-GLO GAS FIREPLACE PRODUCTS
In order to presumptively establish the dates to which your HEAT-N-GLO Limited Warranty runs, you must
mail the completed warranty card to HEAT-N-GLO FIREPLACE PRODUCTS, INC., 6665 West Highway
13, Savage, MN 55378, within 60 days of the date of the fireplace installation. If you fail to do so, you may
be required to prove the date of installation before warranty work can be performed.
The warranty exclusions and limitations of liability are efffective upon installation of the fireplace.
Subject to the conditions set forth herein, HEAT-N-GLO FIREPLACE PRODUCTS, INC. (“HEAT-N-GLO”)
extends the following warranty with respect to HEAT-N-GLO Gas Fireplace Products.
If HEAT-N-GLO is reasonably satisfied that any part or portion of the fireplace covered by this Limited Warranty
is defective in material or workmanship under normal use and service as described in the Operating Instructions,
HEAT-N-GLO will take the following actions:
1. If the defect is reported during the first year from the date of installation(stainless steel burners and fiber logs
are covered for 3 years), HEAT-N-GLO will replace or repair the defective components at its sole expense.
The decision whether to replace a component shall be made at HEAT-N-GLO’s sole discretion. This Limited
Warranty does not cover components broken during shipping, misuse or careless handling. HEAT-N-GLO
shall be not responsible for any indirect, incidental, or consequential damages or for any costs other than
those incurred by HEAT-N-GLO to repair or replace the defective component. If components (including
venting) other than factory approved components are used, all warranty and liability on the fireplace is voided.
Defects reported after the first year will not be covered by warranty unless they fall within the
purview of paragraph 2 or 3 below.
2. If the following defects are reported during the second year after the date of installation, HEAT-N-GLO will
supply replacement parts at the current wholesale price: defective electrical or manual components, optional
components or accessories, and glass panels (not including glass panels broken during misuse or careless
handling). HEAT-N-GLO shall not be responsible for any labor, transportation or other costs. Furthermore,
it shall not be liable for any indirect, incidental or consequential damages.
3. HEAT-N-GLO will replace or repair a defective firebox or heat exchanger, at any time during the 10 years
from the date of installation. The decision whether to replace the defective component shall be made at
HEAT-N-GLO’s sole discretion. HEAT-N-GLO shall not be responsible for any indirect, incidental or
consequential damages or for any costs other than those incurred by HEAT-N-GLO to repair or replace the
defective component.
This Limited Warranty is the exclusive remedy available to you. If HEAT-N-GLO cannot effectively resolve a
warranty problem in an expedient and cost-effective manner, it can discharge its entire warranty liability by
refunding the price of the product to you.
Products made by other manufacturers, whether sold with the fireplace or added thereafter, are NOT covered
by this Limited Warranty. The use of other unauthorized components will make this warranty null and void. This
Limited Warranty will also be void if the appliance is not installed by a qualified installer in accordance with the
Installation Instructions. Furthermore, the Limited Warranty will be void if the fireplace is not operated, at all
times, according to the Operating Instructions furnished with the fireplace. Any service work must be performed
by authorized service representatives.
EXCEPT TO THE EXTENT PROVIDED BY LAW, NO OTHER EXPRESS OR IMPLIED WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL
APPLY TO THE FIREPLACE PRODUCT. In States that do not allow limitations on how long an implied warranty
lasts, or do not allow exclusion of indirect damages, those limitations or exclusions may not apply to you. You
may also have additional rights not covered in this Limited Warranty.
HEAT-N-GLO reserves the right to make changes at any time, without notice, in design, material, specifications
and prices. It also reserves the right to discontinue styles and products.
Summary of Contents for ATS-AUST
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