16
FAQ
1. Why there says
“
missing files
”
during installation or initiator procedure?
Please confirm that in the system there are Microsoft. Net Framework 4.0 and Microsoft Visual C++ 2010 Runtimes.
2. The software works fine, but the software can not recognize the microscope.
First, please make sure that you connect the camera and the PC properly and choose
“
PC camera
”
on the 5 inch
monitor. Second, if there is still no image, please check the
“
Device Manager
”
of your PC, delete the
“
USB Camera
”
in the
“
Imaging devices
”
and rescan . Let the system identifies again. After all, in the
“
Imaging devices
”
there will
show another name, which is
“
HY-5200
”
. Then restart the software.
3.Why there is a measurement error?
First, if you want to get a more precise result, you need to use a more precise calibration. Second, during the whole
process, make sure the magnification is always the same as the one when you set the calibration. Since the camera is
continuously magnifying, you
’
d better keep the same object distance also.
