43
Troubleshooting
For latest troubleshooting information, contact Havis Technical Support at 1-800-458-3410
www.havis.com
1-800-458-3410
ISSUE
POSSIBLE CAUSE(S)
POSSIBLE SOLUTION(S)
Audio Issues
I cannot hear my externally
connected computer,
laptop, or tablet’s audio
through the vehicle
speakers.
AM/FM/WB Radio
Volume may be too high.
Check the
MUTE
button on the AM/FM/WB Radio Application.
A gray line under the icon will be present when the system is muted.
Lower the volume of the AM/FM/WB Radio Application
The PC Audio Input Gain is
set too low.
Increase the PC Audio Input Gain:
1. Select the
Settings
icon from the “Tab Selection” area at
the top of the screen when using the Video Display Mode 1
displaying the ICS Applications.
2. Select
Audio Input Gain
3. Select
PC
4. Use the screen to increase the PC Audio Input Gain
NOTE: Depending on your ICS Settings, you may need to log on
as the Administrator to perform the above steps. See page 9 for
these instructions.
Your externally connected
device’s audio may not be
setup/configured correctly.
GSM70074: The PC audio interface is set to USB Audio by
default (no audio cable required). If the audio is not working
properly, you can change the PC audio interface to Analog.
See page 19 for details.
Confirm the audio cable (GSM70074) is connected to your
device and the A/V Extender. See
Wiring Diagram
on page 41
for details.
NOTE: The ICS A/V Extender HDMI port does not support audio.
Increase the audio level on your device:
1. Open
Audio
in
Control Panel
.
Adjust the audio level as needed.
While the computer is docked, ensure the correct playback
device is configured/enabled on the computer.
Control Panel
>
Device Manager
>
Audio Outputs
>
High Definition Audio Device
(or similar)
Restart your externally connected computer, laptop, or tablet.
Known CF-19 Driver issue
Panasonic FAQ:
http://pc-dl.panasonic.co.jp/dl/docs/060222?no=9&trn_org=3
ISSUE
POSSIBLE CAUSE(S)
POSSIBLE SOLUTION(S)
ICS Issues
(continued)
Event Log Export
fails
during processing.
Event Log Export
fails
during processing.
Verify the USB stick is formatted to FAT 32.
Verify the USB stick has at least 100 MB of available space.
Try a different USB stick.
My laptop displays a
pop-up window for a
new Drive (E:)
The ICS software creates
this drive to allow software
updates via the laptop
instead of a USB stick
(see page 21).
Disable “Autoplay” on your laptop’s operating system.
Incompatible HVAC Cable
warning message.
The HVAC Cable is not
compatible with this
revision Embedded
Processor in this vehicle.
Capture an event log (see page 11 for details) and email the log
files to
.
Incompatible Embedded
Processor warning
message
This revision Embedded
Processor is not compatible
with this vehicle.
Capture an event log (see page 11 for details) and email the log
files to
.