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Havis ICS-B-F01-101, Owner'S Manual

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Havis ICS-B-F01-101 Owner'S Manual Download Page 48

48

Troubleshooting

 (continued)

For latest troubleshooting information, contact Havis Technical Support at 1-800-458-3410

www.havis.com
1-800-458-3410

ISSUE

POSSIBLE CAUSE(S)

POSSIBLE SOLUTION(S)

Keyboard Issues

My Bluetooth keyboard 

won’t connect with the

ICS Applications.

N/A

A Bluetooth keyboard will not control the ICS applications, but 

can connect and control your laptop applications.

My externally mounted 

USB keyboard is not

working.

Your keyboard may not be 

connected properly.

Confirm the vehicle key is in the 

ACC

 or 

RUN

 position to turn 

system power on.
Select 

SYSTEM

 application at top of ICS display and confirm the 

Audio/Video Extender 1 has a green oval for 

LINK

.  

See 

System Application

 on page 29.

Confirm the Keyboard is securely connected to USB Cable inside 

the console.

NOTE: A Keyboard ICON will appear on the 

Status and Notification 

Bar

 of the ICS Application if the keyboard is securely connected.

Confirm the USB Cable is connected between your externally 

mounted computer, laptop or tablet and the A/V Extender.
Confirm your externally connected device is powered on.

PS2 keyboards are not

supported.

Use a USB keyboard.

My externally mounted key-

board remains illuminated 

when putting the ICS into

“Lights Out” state.

Your keyboard may not

be connected to the

appropriate USB port on 

the Embedded Processor.

Connect the externally mounted keyboard to the appropriate 

Keyboard Port.  See 

Wiring Diagram

 on page 41.

Keyboard, Mouse or Touch 

not working.

The ICS may not be

connected properly.

Select the SYSTEM application at top of ICS Display and confirm 

all the ovals are green. If not, contact Havis Technical Support.

Your externally connected 

device may need to be reset. Reboot your externally connected device.
The ICS may need to be 

reset.

Press and hold the Power button on the HVAC Control panel for

7 seconds or until the display goes blank.

Your power settings may 

need to be changed.

See page 36, 

Configure your device to remain on while docked

 

and follow steps 1-15.

Summary of Contents for ICS-B-F01-101

Page 1: ...l Havis Integrated Control System for Ford Police Interceptor Sedan Utility Complete assembly in Ford Police Interceptor Sedan top and Utility bottom Keyboard and Console sold separately www havis com 1 800 458 3410 ...

Page 2: ...out manual 8 15 2014 ICS B FXX XXX OMN_9 15 14 Troubleshooting and general information updates throughout manual 9 15 2014 ICS B FXX XXX OMN_1 30 15 Troubleshooting and general information updates throughout manual 1 30 2015 ICS B FXX XXX OMN_5 28 15 Troubleshooting and general information updates throughout manual 5 28 2015 ICS B FXX XXX OMN_8 19 15 Model Year 2016 Updates 8 19 2015 ICS B FXX XXX...

Page 3: ...ge Configuration ICS Configuration App Configuration PC Audio Video Configuration PC Audio Interface Stay On After Ignition Off Software Update Software Update via Attached Laptop Computer or Tablet Sound Language Input Date Time Setting About Device for diagnostics and troubleshooting AM FM WB Radio Application AUX Input Application NTSC Camera Application Backup Camera Application AUX Camera App...

Page 4: ...nder1 DVR audio via the A V Extender 2 optional as well as inputs from the AM FM Radio and in systems with SYNC the 3 5mm AUX audio jack in the dash The Embedded Processor connects to Ford wiring and replaces the OEM AM FM Radio Module A sophisticated audio management system prioritizes the use of the vehicle s audio system so important communications are not missed The Touch Screen Display provid...

Page 5: ...me applications to back out of menus or dismiss popups Since there is only one back button it will operate either the top or bottom application The Top Bottom Application Indicator Tabs identify which application currently has focus by highlighting a blue tab up or down When you interact with apps via the touch screen the focus highlight automatically follows The back button will always be sent to...

Page 6: ...OTE On board computer volume should be set to normalize the volume level with the AM FM level E HVAC ON OFF Press to turn climate control on and off NOTE HVACmust beONforvariouscontrolstowork HVACONisindicatedbytheLEDtotheright oftheFANICON F FAN SPEED Press Up or Down Arrow to control the volume of air circulated in your vehicle G FRONT REAR DEFROST Press to defog and clear windshield or rear win...

Page 7: ...is equipped with Rear Climate control a fan icon will appear at the bottom of the ICS display Blue On Gray Off Press the fan icon to open the notification window Select the Rear Climate Control notification to access the application Press the Rear Climate control button to toggle the rear climate on off When the rear climate is on it will mirror the front climate control settings HVAC Controls con...

Page 8: ...ated to the START position the ICS will mute the audio amplifier and turn off the LCD for the duration of the engine crank Fully Operational The ICS remains in Fully Operational mode while the vehicle key is at ACC or RUN Standby When the vehicle key is turned to OFF and the driver side door is opened the ICS enters a 48 hour Standby state where the operating system state is retained by the batter...

Page 9: ...tooth Phone integration AVX Camera and Phone require additional equipment that can be purchased from Havis Logging in or out as Administrator The Admin Ops section is password protected to prevent unauthorized access to the system configurations settings To change System Settings perform the following steps 1 Select the Settings icon from the Tab Selection area at the top of the screen 2 Select Ad...

Page 10: ...administrative password to change settings If the box is unchecked then all operations are available without the administrative password Settings Application Administrator Operations Access Control Changing the Administrator Password 1 Select the Settings icon from the Tab Selection area at the top of the screen 2 Select Admin Ops 3 Select Access Control 4 Select Change Password 5 Enter current pa...

Page 11: ...Export process has created an Exports folder containing a sub folder named similar to 2015_01_01_at_08_05_30 The entire sub folder should be sent to Havis Technical Support for evaluation Factory data reset This setting allows you to restore all system settings to the factory defaults This will overwrite any existing preferences and user adjustments This should not be done without specific directi...

Page 12: ...c purposes and should not be used without direction from the Havis Technical Support Team NOTE Hand Held Microphone and Two Way Radio optional Audio Input Gains This setting allows the system administrator to adjust the relative volume levels for the various inputs NOTE Two Way Radio and PA optional Audio Output Gains This setting allows the system administrator to adjust the audio output volume l...

Page 13: ...n Phone Mute Not Supported Not Supported 5 Way Left 5 Way Up 5 Way OK 5 Way Right 5 Way Down Not Supported Media Not Supported Not Supported Mute Not Supported Special Ford Steering Wheel controls Control Mappings www havis com 1 800 458 3410 NOTE Discrete outputs optional Available Input Controls Available Output Functions 5 Way Down AM FM Radio Band AM 5 Way Left AM FM Radio Band FM 5 Way Ok AM ...

Page 14: ...t item you wish to edit if desired If complete select OK 8 The System will show you the updated Control Mappings Summary If you are done with modifying your settings select OK If not go back up to step 1 and repeat as necessary 9 A window will appear stating Control Mappings Updating settings this will take a few seconds Control Mappings continued This setting allows you to configure desired funct...

Page 15: ...o a check mark is placed in the box This will enable audio on the ICS Voltage Configuration This setting allows you to modify the default setting for the vehicle s battery voltage which is displayed at all times in the lower right hand corner of the Touch Screen Display If your vehicle is operating above the Low Battery Warning level the voltage will be displayed in Blue text If your vehicle is op...

Page 16: ...port 6 A window will appear Export Completed Successfully 7 Select OK To Import your System Configuration Settings perform the following steps 1 Insert a USB Memory Stick that has the saved ICS Configuration into the USB port found on the dash 2 Select the Settings icon from the Tab Selection area at the top of the screen 3 Select Admin Ops 4 Select ICS Configuration 5 Select Import 6 A window wil...

Page 17: ...tem Volume Down 5 Way OK System Mode Phone Media Hands Free Microphone PPT Mute Entertainment Audio Mute Toggle Seek Down AM FM Seek Down Seek Up AM FM Seek Up Volume Down System Vol Down Volume Up System Vol Up Settings Admin Ops System I O Aux Ignition Output Future Float Two Way Radio Ignition Output Future Float Two Way Radio Ignition Squelch Input Pull Up Checked PA mode Input Pull Up Optiona...

Page 18: ...ill appear Changes will now be applied This will result in all apps being closed 8 Select OK This process may take a minute The AM FM audio will be muted and you will need to unmute on the AM FM screen PC Audio Video Configuration This setting allows you to configure audio video control for the Computer Laptop or Tablet that is remotely connected to the ICS via an A V Extender Most remotely connec...

Page 19: ...f the Analog audio cable is attached between the A V Extender and PC The ICS will use Audio over USB as the default setting If you want to change to use the Analog audio cable make sure the audio cable is installed and perform the following steps 1 Select the Settings icon 2 Select Admin Ops 3 Select PC audio video configuration 4 Select PC audio interface 5 A window will appear PC audio interface...

Page 20: ...pear in the notification status bar when active orange stop watch Pressing the Stay on icon will open the notification window and list the time remaining in Stay on Pressing the Stay on icon in the notification window will open another pop up window allowing you to continue to Stay on or enter Standby During Stay on only the top row of the HVAC buttons will be operational POWER ILLUMINATION MODE V...

Page 21: ...ur system is not using the most recent software revision perform the steps below 5 Download the latest software revision from the www havis com and save the file to a USB Memory Stick NOTE Do not unzip or rename the file 5A Go to www havis com 5B Click on the Support tab 5C Under Helpful Links Product Support click on Integrated Control System ICS Under Technical Support Downloads click on Downloa...

Page 22: ...our fleet of vehicles by sending a Windows executable file to each vehicle When the file named ICSUpdate version exe is run from the attached laptop computer or tablet it transfers the firmware update to the ICS performs the update and reboots the ICS You can confirm the update to the new firmware in Settings About Device Build Number P3 x x To support this feature the ICS creates a mass storage d...

Page 23: ...Sound on keypress Popup on keypress show settings key Voice input key Physical Keyboard Auto replace Auto capitalization Auto punctuate Mouse Trackpad pointer speed Date Time 1 Select Set Date 2 Change Month Date and Year by pressing the Up or Down Arrows or by Scrolling with finger swipe 3 Select OK 4 Select Set Time 5 Change Hour Minute and AM PM by pressing the Up or Down Arrows or by Scrolling...

Page 24: ...s 2 Repeat until all desired presets are stored Additional presets are available by touching the FM1 FM2 button far right which toggles between two sets of Presets D BAND Three buttons to choose a radio frequency band FM AM or WB The Weather Band WB consists of 7 channels You should tune between these 7 channels to find a weather channel that services your area E TUNE Press Up or Down arrows to ma...

Page 25: ...he vehicle exits the Reverse gear the previous application will be shown in the top window If the Backup Camera is configured in the bottom window it will always be present This application will only be shown in Video Display 1 mode If the ICS is in Video Display 2 or Lights Out mode the Backup Camera application will not pop up when entering Reverse gear This application is mutually exclusive wit...

Page 26: ...urn Bluetooth off on Clock Application The Clock Applicationprovides the current time and date It can be shown by selecting the Clock application at the top of the display If your Clock application is not available please refer to App Cofiguration on Page 18 www havis com 1 800 458 3410 When Bluetooth is enabled an icon is shown at the bottom of the display to the left of the temperature reading W...

Page 27: ...ther devices 5 Press a device in the list of AVAILABLE DEVICES to initiate pairing 6 Verify any codes displayed and press Pair Also you must press OK on your phone to accept the ICS pairing Once paired you will see a display similar to below 7 Select the 3 stacked dots to the right of SEARCH FOR DEVICES to adjust the Visibility timeout or to Rename the ICS default name The Visibility timeout is ho...

Page 28: ...ad 9 Enter the phone number on the keypad and press the phone button to the right of the keypad to initiate the call 10 The device can be unpaired by pressing Unpair 11 The device can remain paired but unusable for phone operation by unchecking the Phone audio checkbox 12 You can also turn Bluetooth on off from the Settings application www havis com 1 800 458 3410 ...

Page 29: ...r Touch Screen Display indicates an issue with the Blue CAT6A cable GRAY Indicates no power See Wiring Diagram on page 41 Video Status GREEN Indicates the ICS is receiving proper video from the A V Extender RED Indicates the ICS is not receiving proper video from the A V Extender Confirm resolution is set to either 800x1280 1024x1280 or 1024x1600 portrait orientation and driving a second monitor D...

Page 30: ...wn as an option you must first add it to the configurable application list see App Configuration on page 18 To import an image perform the following steps 1 Save your desired image onto a USB Memory Stick with a file name image png formatted to 800 x 480 resolution 2 Insert a USB Memory Stick that has the saved image into the USB port found on the dash 3 Touch anywhere in the Image Viewer window t...

Page 31: ...ve keyboard shortcuts to enable external video displays see Keyboard Shortcuts below In the event your device doesn t have this functionality or the setting is disabled follow Operating System Control Panel Instructions below Keyboard Shortcuts to active External Monitor To use keyboard shortcuts to change the display settings each device s specific key sequence will vary Typically it is either Fn...

Page 32: ... Screen Display is marked as Use this device as the primary monitor 5 Be sure Extend my Windows Desktop onto this monitor is not selected 6 Select the ICS Touch Screen Display and adjust resolution to 800 x 1280 7 Click Apply and Click OK NOTE If the Use this device as the primary monitor option is grayed out your video driver has taken over the standard windows functions Some drivers allow you to...

Page 33: ...Screen Resolution 1 Right Click on Desktop and select Screen Resolution 2 Adjust resolution to 800 x 1280 3 Adjust orientation to Portrait Windows 8 Windows 10 Project to ICS Touch Screen Display 1 Go to the Start Screen 2 Search for Project to a second screen 3 Select Second screen only Change Screen Resolution 1 Go to the Start Screen 2 Search for Change Screen Resolution 3 Adjust resolution to ...

Page 34: ... the ICS Display 1 Right Click on Desktop and select Screen Resolution 2 Enter the values for Display Resolution Orientation and Multiple Displays as shown in figure below and click Apply 3 Press the MODE button on the HVAC control panel to view Video Display 2 mode 4 If the ICS is not displaying properly follow the steps below 5 In the Screen Resolution window select Advanced Settings 6 Select th...

Page 35: ...s shown below 10 Select Display Multiple Displays 11 Enter the values for Multiple Displays as shown below 12 If ICS Display or PCIM is not shown as a Display option try rebooting the CF 31 computer and or the ICS 13 Try other Multiple Display settings Extended Desktop or Clone Displays 14 Confirm you are using the latest Graphics driver from Panasonic s website www havis com 1 800 458 3410 ...

Page 36: ...r settings 12 Locate the USB settings 13 Under USB selective suspend settings set to DISABLE for both Battery and Plugged In 14 Select Apply 15 Select the speaker icon in lower right corner of display Set the volume level to 90 Configure your Touch settings 1 Click the Start button and enter run in the box to search programs and files 2 Enter regedit and select OK 3 Click HKEY_CURRENT_USER then cl...

Page 37: ...Open Control Panel select Hardware and Sound select Sound 3 On the Playback tab select Speakers for ICS Audio then select Set Default Configuration Check The embedded processor cable and vehicle architecture are evaluated for compatibility by the software If you receive a warning message for an incompatible embedded processor or HVAC cable you should contact Havis Technical Support at 1 800 458 34...

Page 38: ...changed An audible beep can be heard from system speakers to indicate valid HVAC button press Resolution 800 x 1280 1024x1280 1024x1600 Brightness 1200 NIT Daylight Readable Viewing Angle 88 from all angles Environmental 20 C to 70 C 4 F to 158 F 12 1 ultra durable portrait display The Projected Capacitive Multi Touch Screen uses chemically strengthened glass use glass cleaner to clean screen Opti...

Page 39: ... an external keyboard is connected the keyboard can be used to input text or operate the mouse on the Touch Screen Display If no keyboard is installed use the touch screen to operate control If text is required press the text field and an on screen keyboard will appear Port Identification I O CAN USB RS232 Ethernet Audio Video Amplifier 4 x 20W speakers Radio AM FM WB tuner Application Framework A...

Page 40: ... the laptop or similar computer device include VGA or HDMI video HDMI supports video only separate audio cable required If the external connected device only has DVI video output a DVI to HDMI active or passive adapter should be purchased If the external connected device only has a DP video output a DP to HDMI active only adapter should be purchased Audio from computer goes to vehicle speakers NOT...

Page 41: ... to Vehicle USB Panel Mount Vehicles without SYNC only 5 GSM70094 USB 6 Ft Embedded Processor to Vehicle Console 6 GSM70091 USB 6 In Embedded Processor to Vehicle USB Panel Mount Harness Vehicles with SYNC only 7 GSM70073 VGA A V Extender to Computer PC Laptop or Tablet 8 GSM70089 HDMI A V Extender to Computer 9 GSM70074 Audio A V Extender to Computer 10 GSM70087 USB A V Extender to Computer 11 GS...

Page 42: ...VAC Control will not operate unless vehicle key is in the RUN position Your HVAC System may not be on Fan Speed and Temperature Buttons will not turn the HVAC system on Click on the Fan icon or any other HVAC button to turn the HVAC system on Need to reset the ICS Press and hold the Power button on the HVAC Control panel for 7 seconds or until the display goes blank If problem persists disconnect ...

Page 43: ...your device and the A V Extender See Wiring Diagram on page 41 for details NOTE The ICS A V Extender HDMI port does not support audio Increase the audio level on your device 1 Open Audio in Control Panel Adjust the audio level as needed While the computer is docked ensure the correct playback device is configured enabled on the computer Control Panel Device Manager Audio Outputs High Definition Au...

Page 44: ... icon will be present when the system is not muted ICS Application Setting may not be configured appropriately 1 Select the Settings icon from the Tab Selection area at the top of the screen when using the Video Display Mode 1 displaying the ICS Applications 2 Select Admin Ops 3 Select System I O 4 Select Two way radio squelch input pull up if you do not have the two way radio option for the ICS T...

Page 45: ... Selection area at the top of the screen when using the Video Display Mode 1 displaying the ICS Applications 2 Select Admin Ops 3 Select PC video alignment 4 A window will appear PC video alignment Select PC does not perform automatic alignment some tablet docks NOTE Depending on your ICS Settings you may need to log on as the Administrator to perform the above steps See page 9 for these instructi...

Page 46: ...nally connected device s image is upside down on the ICS Touch Screen Display Your externally connected device s video orientation may not be setup configured correctly Certain Video Cards have keyboard shortcuts to rotate the screen 1 While holding down Ctrl Alt press the Up Arrow to rotate your screen to the 0 Degree setting 2 While holding down Ctrl Alt press the Left Arrow to rotate your scree...

Page 47: ...ickHeight b DoubleClickWidth c DoubleClickSpeed 5 The default setting for DoubleClickHeight DoubleClickWidth is 4 We recommend a setting of 64 for both of these settings which provides a touch area of roughly 1 2 margin between successive touches 6 The default setting for DoubleClickSpeed is 500ms We recommend a setting of 900ms which provides more time between double clicks 7 Reboot your external...

Page 48: ...rd is securely connected Confirm the USB Cable is connected between your externally mounted computer laptop or tablet and the A V Extender Confirm your externally connected device is powered on PS2 keyboards are not supported Use a USB keyboard My externally mounted key board remains illuminated when putting the ICS into Lights Out state Your keyboard may not be connected to the appropriate USB po...

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