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Any major malfunction of 

HAVEN Lockdown 

caused by a defective part or construction of the unit will be fixed by 

HavenLock Inc up to 

one year

 from the date of receiving the unit. This warranty only covers the original 

purchaser of HAVEN Lockdown. Only commercial use by the original purchaser is covered by this warranty. If 

HAVEN Lockdown 

is installed improperly, used in any way not in accordance with our guidelines, or altered in any 

way,  this warranty is void. Damage caused by misuse, neglect, or battery malfunction are not covered by this 

warranty.

If a 

HAVEN Lockdown 

unit is claimed defective by the original purchaser under this warranty, HavenLock Inc may 

require the unit to be shipped back to their headquarters or fulfillment center for investigation. The costs 

associated with this shipment may or may not be incurred by the original purchaser.

This warranty only covers 

HAVEN Lockdown.  Any compatible accessories made by HAVEN come with their own 

warranty and terms

. Any other device used with 

HAVEN Lockdown 

in any way is not covered by this warranty.

Limited Warranty

Subject to terms and conditions of this warranty, HAVEN provides a one year warranty on the product caused 

by manufacturers defects in the mechanical and electronic components of the product.  Normal wear and tear, 

daily use, and damage to the product not caused by workmanship defects are not covered by the warranty.

What HAVEN Will Do

Upon return of the defective product to HAVEN, HAVEN’s sole obligation, at its option, is to either repair or 

replace the Product, or refund the original purchase price in exchange for the Product.

What is NOT Covered

The following costs, expenses and damages are not covered by the provisions of the warranty:

(1) labor costs including, but not limited to, such costs as the removal and reinstallation of product; (2) shipping 

and freight expenses required to return product(s) to HAVEN; (3) other incidental, consequential, indirect, 

special and/or punitive damages, whether based on contract, warranty, tort (including but not limited to, strict 

liability or negligence), patent infringement or otherwise, even if advised of the possibility of such damages.  

The Provisions of this Warranty do not apply to Products:

(1) Used for purposes for which they are not designed or intended; (2) which have been subject to alteration, 

abuse, misuse, negligence or accident: (3) which have been improperly stored, installed, maintained or 

operated; (4) which have been used in violation of written instructions provided by HAVEN; or (5) based on 

HAVEN’s examination, do not disclose to HAVEN’s satisfaction non-conformance to the warranty.  Additionally, 

this warranty DOES NOT COVER scratches, abrasions or deterioration due to use of paints, solvents or other 

chemicals.

Additional Terms:

HAVEN does not authorize any person to create for it any obligation or liability in connection with the Product.  

HAVEN’s maximum liability hereunder is limited to the original purchase price of the Product.  No action arising 

out of and claimed breach of this warranty by HAVEN may be brought by the purchaser more than one (1) year 

after the cause of action has risen.  

Program and warranty claims:

If you encounter issues with HAVEN product or have a claim under this warranty, please contact HAVEN 

Customer Service for assistance, repair, replacement or refund of the original purchase price in exchange for 

the return of Product to HAVEN.  

WARRANTY INFORMATION

   HAVEN Lockdown

Need help? Contact us at [email protected]

BATTERY INFORMATION & DISPOSAL

Correct disposal of this product: This symbol indicates that this product must not be disposed of with household waste, according to the WEEE 

Directive (2012/19/EU) and your national law. This product should be taken to a collection center licensed for the recycling of waste electrical and 

electrical equipment (EEE). The mishandling of this type of waste could have possible negative impact on the environment and human health due to 

potentially hazardous substances that are generally associated with EEE. At the same time,  your cooperation in the correct disposal of this product will 

contribute to the efficient use of natural resources. For more information about where you can take your waste equipment for recycling, please contact 

your local city office, or your household waste collection service

CAUTION

RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.

DISPOSE OF  USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

ATTENTION/IMPORTANT

RISQUE D’EXPLOSION DE LA PILE, SI CELLE-CI, EST REMPLACÉE PAR UN

MODÈLE/MARQUE NON CORRESPONDANT.

DISPOSEZ DES PILES USAGÉES EN SUIVANT LES INSTRUCTIONS.

800596

UL Standard Tested by a NRTL

Summary of Contents for HAVEN LOCKDOWN Z

Page 1: ...y Warnings Regulations Warranty Installing Your HAVEN Lockdown Z WAVE Operation LED and Sounds Outward swinging door configuration In swinging door configuration Hardware Accessory Installation Troubl...

Page 2: ...from being forced open when blunt forced is used against the middle section of the door near the outside door handle Any other entry attempt does not fall under the product definition or purpose of HA...

Page 3: ...do not simulate a breach Damage to the unit may affect later functionality Owner is responsible for ensuring unit is operating properly HavenLock Inc expressly disclaims all guarantees whether implie...

Page 4: ...or purposes for which they are not designed or intended 2 which have been subject to alteration abuse misuse negligence or accident 3 which have been improperly stored installed maintained or operated...

Page 5: ...shipment parts can settle and this cycling allows the parts to stretch and maximize their e ectiveness A cycle is simply locking and unlocking the lock via the hand press F and lock gate E Cycling the...

Page 6: ...may be operated with a nger press Pairing button is used for network inclusion network exclusion and defaulting and removing the Haven Lock from the network Device Reset Locally Command Class Reset b...

Page 7: ...still be lowered 3 When charger is plugged in Battery report is sent to the Lifeline One second later Noti cation CC sends Power Management 0x08 event Battery is charging 0x0C Yellow LED ashes every 2...

Page 8: ...K 2 COMMAND_CLASS_CONFIGURATION COMMAND_CLASS_ASSOCIATION 8 4 4 2 COMMAND_CLASS_MULTI_CHANNEL_ASSOCIATION COMMAND_CLASS_ASSOCIATION_GRP_INFO COMMAND_CLASS_FIRMWARE_UPDATE_MD 3 3 5 Command Class List S...

Page 9: ...Connect Z Product Description This parameter distinguishes the rmware between the Residential Haven Connect Z and the Commercial Lockdown Z For Lockdown this parameter should be set to 0x02 Residentia...

Page 10: ...reset button 3 Yellow 2 Chirp After Reset Unit is locked and detects an impact 3 Yellow 1 Chirp Security noti cation Impact Detection Glossary NWI Network Wide Inclusion NWE Network Wide Exclusion S2...

Page 11: ...10 HAVEN Lockdown OUTWARD SWINGING DOOR CONFIGURATION...

Page 12: ...QUICK START GUIDE 11 IN SWINGING DOOR CONFIGURATION...

Page 13: ...budget for accessories Lock and Unlock control inputs are designed for passive normally open momentary closed switches Switch the control input either Lock or Unlock to gnd common to control the lock...

Page 14: ...s detailed in this guide This guide is simply suggestive and not in any way authoritative Always use your own best judgment Incorrect installation or lack of safety precautions can lead to serious inj...

Page 15: ...m that will walk you through various scenarios involving uncommon door and threshold sizes In most cases this xes the situation but if you still need help contact us How do I turn HAVEN o HAVEN is des...

Page 16: ...months Protect your password You are responsible for your own security HAVEN Connect Z is not a replacement for personal responsibility Do not share your password with anyone you do not trust or know...

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