Form No. TMSCEM-0615
12
INTERNATIONAL LIMITED WARRANTy
1. PRODUCT WARRANTy
Hatco warrants the products that it manufactures (the
“Products”) to be free from defects in materials and
workmanship, under normal use and service, for a period of one
(1) year from the date of purchase when installed and
maintained in accordance with Hatco’s written instructions or
18 months from the date of shipment from Hatco. Buyer must
establish the Product’s purchase date by registering the Product
with Hatco or by other means satisfactory to Hatco in its sole
discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) Two (2) year Parts Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series
(metal sheathed)
b) Five (5) year Parts Warranty:
3CS and FR Tanks
c) Ten (10) year Parts Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts Warranty:
Replacement Parts
THE FOREGOING WaRRaNTIES aRE ExClUSIVE aND IN
lIEU OF aNY OTHER WaRRaNTY, ExPRESSED OR
IMPlIED, INClUDING BUT NOT lIMITED TO aNY IMPlIED
WaRRaNTY OF MERCHaNTaBIlITY OR FITNESS FOR a
PaRTICUlaR PURPOSE OR PaTENT OR OTHER
INTEllECTUal PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH WaRRaNTIES
DO NOT COVER: Coated incandescent light bulbs, fluorescent
lights, heat lamp bulbs, coated halogen light bulbs, halogen heat
lamp bulbs, xenon light bulbs, lED light tubes, glass
components, and fuses; Product failure in booster tank, fin tube
heat exchanger, or other water heating equipment caused by
liming, sediment buildup, chemical attack, or freezing; or Product
misuse, tampering or misapplication, improper installation, or
application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco’s liability and Buyer’s exclusive remedy hereunder will be
limited solely to replacement of part or Product using, at Hatco’s
option, new or refurbished parts or Product by Hatco or a Hatco-
authorized service agency with respect to any claim made within
the applicable warranty period referred to above. Hatco reserves
the right to accept or reject any such claim in whole or in part.
In the context of this limited Warranty, “refurbished” means a
part or Product that has been returned to its original
specifications by Hatco or a Hatco-authorized service agency.
Hatco will not accept the return of any Product without prior
written approval from Hatco, and all such approved returns shall
be made at Buyer’s sole expense. HaTCO WIll NOT BE
lIaBlE,
UNDER aNY
CIRCUMSTaNCES,
FOR
CONSEQUENTIal OR INCIDENTal DaMaGES, INClUDING
BUT NOT lIMITED TO laBOR COSTS OR lOST PROFITS
RESUlTING FROM THE USE OF OR INaBIlITY TO USE THE
PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORaTED IN OR BECOMING a COMPONENT OF aNY
OTHER PRODUCT OR GOODS.
SERVICE INFORMATION
The warranty on THERM-Max Salamanders is for one year
from date of purchase or eighteen months from date of shipping
from Hatco, whichever occurs first.
If you experience a problem with a THERM-Max Salamander
during the warranty period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number (located on the side of the unit)
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest authorized Hatco
Service agency.
To locate the nearest Service agency:
• access our website at
www.hatcocorp.com
, select the
Resources
pull-down menu, and click on “Find Service
agent/Distributor”
• call Hatco Service at 414-671-6350
• e-mail Hatco Service at [email protected]
