Form No. SNACKM-0519
11
English
Symptom
Probable Cause
Corrective Action
Unit turned “On”, but no heat.
Unit in standby mode.
Press the
button to turn on the unit. The light on the
button will be green.
Heating element(s) defective.
Contact Authorized Service Agent or Hatco for assistance.
Temperature controller defective.
Unit not hot enough.
Setpoint temperature too low.
Increase the setpoint temperature.
Heating element(s) defective.
Contact Authorized Service Agent or Hatco for assistance.
Unit not working at all.
Unit not turned on.
Review “Operating the Unit” in the OPERATION section of
this manual.
Unit not plugged in.
Plug unit into proper power supply.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact an Authorized Service Agent or Hatco for assistance.
Temperature controller defective.
Contact Authorized Service Agent or Hatco for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the
Support
pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: [email protected]
E1
= Control board temperature sensor is over temperature.
Turn off unit and allow to cool. Make sure ventilation
openings on unit are not blocked. Restart unit. If error
happens again, contact Authorized Service Agent or
Hatco for assistance.
E2
= Cooking plate temperature sensor is out of operating
range. If the plate sensing circuit measures a temperature
either below 50°F (10°C) or above 500°F (260°C), the
unit will shut down. Turn off unit and allow to cool. Restart
unit. If error happens again, contact Authorized Service
Agent or Hatco for assistance.
E3
= Heat sink temperature sensor is over temperature. Turn off
unit and allow to cool. Make sure ventilation openings on
unit are not blocked. Restart unit. If error happens again,
contact Authorized Service Agent or Hatco for assistance.
Error Codes
The following error codes may appear on the digital display to indicate an error in the operating condition of the unit.
