Hatco HWBI-S Series, Installation And Operating Manual, Page: 14 / 40

14 HWBISM-0722
English
Symptom Probable Cause Corrective Action
Heated wells not hot enough. Temperature Control set too low. Adjust Temperature Control to a higher setting.
Heating element not working.
Contact Authorized Service Agent or Hatco for assistance.
Temperature Control not working properly.
Voltage supplied is incorrect. Verify correct voltage is supplied to unit. Low supply voltage
will cause improper heating.
Heated wells too hot. Temperature Control set too high. Adjust Temperature Control to a lower setting.
Temperature Control not working properly. Contact Authorized Service Agent or Hatco for assistance.
Voltage supplied is incorrect. Verify correct voltage is supplied to unit. High supply voltage
will cause unit to overheat and my damage the unit.
No heat. Unit turned off. Turn on unit.
Circuit breaker tripped. Reset circuit breaker. If circuit breaker continues to trip,
contact Authorized Service Agent or Hatco.
Temperature Control not working properly.
Contact Authorized Service Agent or Hatco for assistance.
Heating element not working.
Auto-Fill system not working.
Water level sensor is dirty and not “sensing”
properly.
Perform the “Cleaning” procedure in the Maintenance
section with special focus on the water level sensor.
Water not supplied to fill valve. Verify water supply is correctly installed.
Left well is turned off. Turn on left well to allow Auto-Fill system to function properly.
Water fill valve malfunctioning. Contact Authorized Service Agent or Hatco for assistance.
Food product not holding hot
enough.
Well being operated as a dry unit. Allow unit to cool and fill with the appropriate amount of
water for wet operation. Wet operation promotes consistent
hot food holding.
Temperature control knobs heat
wrong well.
Control enclosure installed incorrectly. Install control enclosure on the front side of the unit. Contact
Authorized Service Agent or Hatco for assistance.
TROUBLESHOOTING GUIDE
WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord/turn off power at circuit breaker,
and allow unit to cool before performing any cleaning,
adjustments, or maintenance.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco for
assistance. To locate the nearest Service Agency, log onto the Hatco website at
www.hatcocorp.com,
select the Support pull-
down menu, and click on “Find A Service Agent”; or contact the
Hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail: support@hatcocorp.com