Symptom
Probable Cause
Corrective Action
Light bulb not working.
Light bulb loose or defective.
Tighten or replace light bulb. Use Hatco P/N 02.30.171.00.
Power Switch turned OFF.
move Power Switch to “On” position.
Unit not plugged in or receptacle not working.
Plug in unit, have receptacle repaired by a certified electrician,
or use a different receptacle.
Overhead heat is too hot.
Internal overhead heat temperature control not
working properly.
Contact authorized Service agent or Hatco for assistance.
Overhead heat is not hot
enough.
Internal overhead heat temperature control not
working properly.
Contact authorized Service agent or Hatco for assistance.
Heating element not working.
Contact authorized Service agent or Hatco for assistance.
Excessive air movement around warming unit.
Relocate unit or redirect air movement (i.e. air conditioning
duct or exhaust fan) away from unit.
Replace sneeze guard with optional front access door
assembly to keep heat contained.
Base heat is too hot.
BaSE HEaT control knob set too high.
adjust BaSE HEaT control knob to a lower setting.
Base heat thermostat control defective.
Contact authorized Service agent or Hatco for assistance.
Base heat is not hot enough. BaSE HEaT control knob set too low.
adjust BaSE HEaT control knob to a higher setting.
Base heat thermostat control defective.
Contact authorized Service agent or Hatco for assistance.
Base heating element not working.
Contact authorized Service agent or Hatco for assistance.
Excessive air movement around warming unit.
Relocate unit or redirect air movement (i.e. air conditioning
duct or exhaust fan) away from unit.
Replace sneeze guard with optional front access door
assembly to keep heat contained.
No heat, but lights work.
Heating elements not working.
Contact authorized Service agent or Hatco for assistance.
Temperature control not working properly.
Contact authorized Service agent or Hatco for assistance.
No heat and no lights.
Power Switch turned off.
move Power Switch to “On” position.
Unit not plugged in or receptacle not working.
Plug in unit, have receptacle repaired by a certified electrician,
or use a different receptacle.
Circuit breaker tripped.
Reset circuit breaker. If circuit breaker continues to trip,
contact authorized Service agent or Hatco for assistance.
Power Switch defective.
Contact authorized Service agent or Hatco for assistance.
Form No. GRCmWm-1216
9
TROUBLEShOOTING GUIDE
English
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
WARNING
ELECTRIC ShOCK hAzARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
WARNING
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest authorized Hatco Service agency or Hatco for
assistance. To locate the nearest Service agency, log onto the Hatco website at
www.hatcocorp.com
and click on
Find Service Agent
, or contact the
hatco Parts and Service Team
at:
Telephone: 800-558-0607 or 414-671-6350
e-mail:
