Issue
Resolution Steps (try each
step in order, until the
problem is resolved)
Ballot stuck in
scanner (ballot has
been cast)
1
Check/note device message(s), if
any; confirm ballot has been cast
2
Restart device (
p 22
)
3
If scanner jams repeatedly, contact
election office; use emergency ballot
slot and/or replace device*
Ballot stuck in
scanner (ballot has
not been cast)
1
Check/note device message(s), if
any; confirm ballot has
not
been cast.
2
Open scanner cover; remove and
flatten ballot; close scanner cover and
re-feed ballot.
3
Restart device (
p 22
)
4
If scanner jams repeatedly, contact
election office; use emergency ballot
slot and/or replace device*
Ballot will not scan
1
Check/note device message(s), if
any
2
Confirm ballot has not been cast
3
Remove, flatten and re-feed ballot
4
Clean scanner (
p 28
)
5
Contact election office; use
emergency ballot slot and/or replace
device*
troubleshooting
issue directory
8
