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Hart InterCivic Verity Print, Troubleshooting Field Manual

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Hart InterCivic Verity Print Troubleshooting Field Manual Download Page 30

2 

To open the paper compartment: While 

standing in front of the device, pull the 

lever on the top of the printer cover towards 

you. 

q

Loading thermal printer paper

1 

The thermal 

printer is located 

on the right-hand side 

of the voting device. 

X

troubleshooting

procedure reference

30

Summary of Contents for Verity Print

Page 1: ...troubleshooting field guide...

Page 2: ...ging exclusively to Hart InterCivic Inc No part of this publication may be modified reproduced stored in a retrieval system or transmitted in any form distributed by any elec tronic or mechanical mean...

Page 3: ...troubleshooting field guide version 1 0...

Page 4: ...how this guide works troubleshooting issue directory troubleshooting procedure reference troubleshooting a systematic approach 6 5 contents 7 16 contents 4...

Page 5: ...ions for each resolution procedure The procedure for using this guide is outlined below 1 Look up the problem you are having in the issue directory 2 Each entry in the issue directory will have a set...

Page 6: ...ed Gather further information Think broadly Do not jump to conclusions Ask questions Establish a theory to explain the source of the problem Research resolution steps based on your theory Use availabl...

Page 7: ...Access code was printed but not used Touch Writer 1 Disable the access code if desired p 27 Access controller does not work 1 Verify device settings p 24 2 Restart device p 22 3 Contact Election Offic...

Page 8: ...been cast 1 Check note device message s if any confirm ballot has not been cast 2 Open scanner cover remove and flatten ballot close scanner cover and re feed ballot 3 Restart device p 22 4 If scanne...

Page 9: ...22 and reopen polls Closed polls too soon Election Day 1 Verify polls are closed 2 Contact Election Office and replace device Device has incorrect polling place precinct 1 Verify polling place from an...

Page 10: ...Election Office and replace device Error codes messages 1 Check note device message s 2 Restart device p 22 3 Confirm device message s 4 Contact Election Office and replace device Forgot to print repo...

Page 11: ...and replace device No battery power Battery power indicator on device screen is red crossed out see Battery issues No thermal printer paper replacing thermal printer paper 1 Load thermal printer paper...

Page 12: ...has incorrect polling place precinct Printer not working Touch Writer ballot printer see Ballot printer does not work Touch Writer Printer not working device thermal printer see Thermal printer does n...

Page 13: ...ct Election Office and replace device Note if printer is printing a long string of numbers see Thermal printer has entered diagnostic mode Thermal printer has entered diagnostics mode If the user inad...

Page 14: ...e and replace device see also appendix C creating a recovery vDrive for voting devices page 14 Wrong ballot ballot style precinct Touch Writer ballot not yet printed see Spoiling Ballots Touch Writer...

Page 15: ...iption of the problem on the Equipment Chain of Custody form if sending for repair X X Follow local procedures governing the transfer of any Cast Vote Records held on replaced devices to the central c...

Page 16: ...rick are plugged in securely u 3 If you are using a power strip or UPC confirm the plug coming from the power brick is plugged into the strip and make sure the power strip is turned on 1 Confirm the A...

Page 17: ...Confirm the power cord power strip extension cord is plugged into a working 3 prong outlet 5 After checking connections press the red power button on the back of the device to turn on the device q 17...

Page 18: ...mly seated in its cradle u 3 Check that the tablet lock is engaged locked u X X If you have reconnected the tablet restart the device page 22 1 Check to see if the tablet docking light is green indica...

Page 19: ...he device shuts down u Checking the system battery 1 Make certain all voters using the device have finished voting If restarting Scan make sure voters have access to the emergency ballot slot 3 Unlock...

Page 20: ...from the tablet u 4 Open the battery door on the back of the tablet and check that the battery is present u 6 Check the battery charge by pressing on the test button on the bottom left of the front of...

Page 21: ...hecking firmware 1 Check with the central election office for the correct firmware version 2 On the power on report check that the firmware version matches the correct version for your jurisdiction 21...

Page 22: ...ain all voters using the device have finished voting If restarting Scan make sure voters have access to the emergency ballot slot 3 Wait 15 30 seconds 5 Follow the prompts on the device screen 4 Press...

Page 23: ...Checking headphones 1 Check that the headphones are connected to the proper left port on the Verity Access and that the connection is secure q 23...

Page 24: ...erifying device audio settings 2 Verify the device audio settings Select Volume to check the volume settings u 1 2 1 On the Touch Writer select the Audio button u troubleshooting procedure reference 2...

Page 25: ...poiling a Ballot Touch Writer if ballot has not yet been printed 2 Enter the Poll Worker Code 3 Select Spoil current ballot q 1 Press the blue poll worker button on the back of the Touch Writer u 3 25...

Page 26: ...4 Select Yes spoil the ballot u 5 Select OK Follow local procedure for filling out and filing spoiled ballot paperwork 4 5 troubleshooting procedure reference 26...

Page 27: ...mine if a new code should be issued Assigned and Open access code can be deactivated and a new access code may be issued following local procedures Expired access code can no longer be used but a new...

Page 28: ...AC power press red power button and follow on screen prompts to resume using the device Cleaning the Verity Scan scanner 1 Make certain all voters using the device have finished voting Make sure vote...

Page 29: ...Verifying the polling place 1 Refer to the Open Polls Report to confirm polling place name and voting type or refer to any report header to confirm the Polling Place name 29...

Page 30: ...tanding in front of the device pull the lever on the top of the printer cover towards you q Loading thermal printer paper 1 The thermal printer is located on the right hand side of the voting device u...

Page 31: ...ew paper roll into the printer as shown Paper must roll out from the bottom q 4 Close the printer cover The paper must extend out from underneath the front edge of the cover The white button can be us...

Page 32: ...nostics mode and the printer diagnostic report will print sample report shown Once the printer is in diagnostics mode it cannot be used normally If printing is attempted while in diagnostics mode a lo...

Page 33: ...the device will shut down after 2 minutes of inactivity Exceptions device battery will not time out on these screens Print Zero Tape Ready to Open Polls Enter Open Polls Code Password Incorrect Polls...

Page 34: ...notes...

Page 35: ...t Note the following contact information is for use by election officials and staff only poll workers should not be encouraged to call the Hart CSC Help Desk Hart Customer Support Center Help Desk 1 8...

Page 36: ...2015 Hart InterCivic Verity is a registered trade mark of Hart InterCivic Inc...

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