a systematic approach
to troubleshooting
□
Remain calm
□
Identify the issue or
symptoms as reported
□
Gather further information
□
Think broadly
□
Do not jump to conclusions
□
Ask questions
□
Establish a theory to explain
the source of the problem
□
Research resolution steps
based on your theory
□
Use available documentation to
identify the resolution steps
□
Attempt resolution
□
Check for success
□
Repeat
