Issue
Resolution Steps (try each
step in order, until the
problem is resolved)
Device will not turn
on
1
Check tablet connection/docking
(
p 18
)
2
Check power supply (
p 16
)
3
Check battery (
p 19
)
4
If power on report is available,
verify firmware version (
p 21
)
5
Restart device (
p 22
)
6
Contact Election Office and replace
device*
Error codes/
messages
1
Check/note device message(s)
2
Restart device (
p 22
)
3
Confirm device message(s)
4
Contact Election Office and replace
device*
Forgot to
print reports
before closing/
suspending polls
and powering off
see
Printing reports after powering
down
Headphones do
not work/no sound
1
Check headphones (
p 23
)
2
Verify device settings (
p 24
)
3
Restart device (
p 22
)
4
Contact Election Office and replace
device*
troubleshooting
issue directory
10
