Harris ENC6800+, Installation And Operation Manual

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ENC/ENS6800
+
Installation and Operation Manual 59
Appendix C: Communication and Control Troubleshooting Tips
Hardware Communication and Control Issues
• “Frames Fail to Communicate with the PC after a Power Failure”
on page 59
• “Module Does Not Seem to Work” on page 59
Frames Fail to Communicate with the PC after a Power
Failure
Have you exited the software and restarted since the frame recovered
from its power failure? To restore communications between the PC and
the frames, ensure that the frames have three or more minutes to recover
from the power failure before you exit the application and restart the
PC.
Module Does Not Seem to Work
Although the following troubleshooting tips may seem obvious, please
take the time to ensure the following:
•
All appropriate rear connections are securely made
• The board is securely installed (with no bent pins)
• The frame is turned on
Contacting Customer Service
We are committed to providing round-the-clock, 24-hour service to our
customers around the world. Visit our Web site at
www.broadcast.harris.com/leitch for information on how to contact the
customer service team in your geographical region.