Page EN-36
Troubleshooting table
Troubleshooting table
Malfunctions can occur in all electrical appliances. This does not necessarily mean
there is a defect in the appliance. For this reason, please check the tables to see if
you can correct the malfunction.
WARNING!
Risk of electric shock! Touching live parts may result in severe injury or death.
Never try to repair a defective or suspected defective appliance yourself. You can put
your own and future users’ lives in danger. Only authorised specialists are allowed to
carry out this repair work.
Wash result is not satisfactory
Problem
Possible causes
Solutions, tips
Wash result is dis-
satisfactory/poor.
Not enough detergent used.
Dispense detergent in accordance with
manufacturer instructions.
Water is too hard.
Use the amount of detergent recom-
mended by the manufacturer for the
water hardness in your area.
Too much laundry is in the
drum.
Only load the maximum intended
amount of washing into the appliance.
Water temperature is too low.
Wash laundry at a higher water temper-
ature, if necessary select another wash
cycle.
Stains weren’t pre-treated.
Treat stains with ox-gall soap or stain
remover if necessary.
Too much foam is
created during the
wash cycle.
Too much detergent used.
Next time, use less detergent.
Detergent is not suitable for
washing machines.
Use detergent suitable for washing ma-
chines.
Fabric softener/
fabric-care product
was not dispensed.
Cap (25) in fabric softener/
starch compartment was not in-
serted properly or is clogged.
Remove the insert (24) and cap (25),
clean them and insert properly (see
page EN-27).
Laundry is dis-
coloured.
Laundry was washed at a tem-
perature that was too hot.
Bleach laundry carefully if necessary.
Whites and colours were not
separated.
Laundry has mould
stains.
Damp and/or worn laundry was
left in the washing drum.
Remove mould stains carefully before
the next wash, preferably with a special
cleaner. Ask for advice at a chemist’s.
Detergent residue
on laundry.
Too much detergent used.
Wash laundry with the correct dosage
of detergent.
Colours of the laun-
dry have faded.
Detergent contains bleaching
agent.
Use colour freshener if necessary
(available at chemist’s). In future, use
detergent without bleaching agent.
Stain remover or similar was
used.
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