Service
Page EN-31
Advice, complaints and
orders
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using the
troubleshooting table,
– you would like to order further accessories.
In order for us to help you quickly, please tell us:
Name of appliance
Model
Colour
Order number
hanseatic
Side by side Fridge freezer
HSBS17990EBK
Black
57526738
HSBS17990EI
Stainless steel look
32364665
Service
Repairs and spare parts
Spare parts are available for a minimum peri-
od of seven years after the final version of the
model has been placed on the market. Door
seals are available for a period of ten years.
Customers in Germany
• Please contact our technical service:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
• Please contact your mail order company’s
customer service centre or product advice
centre.
Please note! You are responsible for the condition of the appliance and its proper use in the
household.
– If you call out for customer service due to an operating error, you will incur charges, even
during the guarantee/warranty period.
The statutory warranty of 24 months applies for this article.
– Damage resulting from non-compliance with this manual unfortunately cannot be recog-
nised.
