Service
Page EN-34
Service
In order for us to help you quickly, please tell us:
Name of appliance
Model
Order number
hanseatic Fridge-freezer
HKGK18560CNFWDI
10917404
Please note! You are responsible for the condition of the appliance and its proper use in the
household.
– If you call out for customer service due to an operating error, you will incur charges for the
visit, even during the guarantee/warranty period.
The statutory warranty of 24 months applies for this article.
– Damage resulting from non-compliance with this manual unfortunately cannot be
recognised.
Advice, complaints and
orders
Please contact your mail order company’s
customer service centre if
– the delivery is incomplete,
– the appliance is damaged during transport,
– you have questions about your appliance,
– a malfunction cannot be rectified using
the troubleshooting table,
– you would like to order further accessories.
Repairs and spare parts
You can prevent waste by having your
defective appliances repaired. Please contact
our Service department regarding this.
Spare parts are available for a minimum
period of seven years after the final version
of the model has been placed on the market.
Door seals are available for a period of ten
years.
Customers in Germany
• Please contact our technical service de-
partment: Phone +49 (0) 40 36 03 31 50
Customers in Austria
• Please contact your mail order company’s
customer service centre or product con-
sultancy.
