Service
Page EN-26
In order for us to help you quickly, please tell us:
Name of appliance
Model
Colour
Order number
hanseatic Refrigerator
HEKS12254E
White
37797902
Service
Advice, complaints and
orders
Please contact your mail order company’s
customer service center if
– the delivery is incomplete,
– the appliance is damaged during trans-
port,
– you have questions about your appliance,
– a malfunction cannot be rectified using
the troubleshooting table,
– you would like to order further accesso-
ries.
Repairs and spare parts
You can prevent waste by having your defec-
tive appliances repaired. Contact our Service
department regarding this.
Spare parts are available for a minimum peri-
od of seven years after the final version of the
model has been placed on the market. Door
seals are available for a period of ten years.
Customers in Germany
• Please contact our
technical service department:
Phone +49 (0) 40 36 03 31 50
Customers in Austria
• Please contact your mail order company’s
customer service centre or product con-
sultancy.
Please note! You are responsible for the condition of the appliance and its proper use in the
household.
– If you call out for customer service due to an operating error, you will incur charges, even
during the guarantee/warranty period.
The statutory warranty of 24 months applies for this article.
– Damage resulting from non-compliance with this manual unfortunately cannot be recog-
nised.
