Hans HPW-3300 Owner'S Manual Download

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HANS

™ Premium Water

Appliance

Owner’

Manual

TERMS

DEFINITIONS

Recovery rate

Amount of filtered water recovered compared to waste water in %

TDS

Unit of measure for total dissolved solids in water in ppm

Waste Water

Water carrying away contaminants from the Elements to the drain

Summary of Contents for HPW-3300

Page 1: ...48 HANS Premium Water Appliance Owner s Manual HANS Premium Water Appliance The Owner s Manual...

Page 2: ...ome Screen 17 Pump Screen 18 Filter Screen 19 Accessories Screen 20 Setup Screen 22 Wi Fi Set up Using the HANS Premium Water Appliance App 29 Creating an Account for the Smart Phone app 29 Configurin...

Page 3: ...S Premium Water Appliance Owner s Manual APPENDIX C 51 Connected Filters Elements Capacities 51 APPENDIX D 52 Warnings Alerts 52 APPENDIX E 55 Removal of Stage 3 Elements 55 APPENDIX F 59 Troubleshoot...

Page 4: ...ar the system Safety The various safety headings used throughout this manual s text are defined below NOTE Identifies statements that provide further information and clarification CAUTION Identifies c...

Page 5: ...bing system Please refer to the Installation Manual for further information WARNING Air gap device should be plumbed to state and regional codes to be used to connect the reject water outlet to a drai...

Page 6: ...emium Water Appliance Owner Manual 3 Warranty Terms of Use Please refer to the HANS Premium Water website for Terms of Sale and Warranty Information This information can be found at www HansPremiumWat...

Page 7: ...mount of waste water from the HANSTM Premium Water Appliance Element Reverse Osmosis filter ppm Parts per million unit of measure for small concentrations of substances in water pH Scale of acidity fr...

Page 8: ...ual 5 TERMS DEFINITIONS Recovery rate Amount of filtered water recovered compared to waste water in TDS Unit of measure for total dissolved solids in water in ppm Waste Water Water carrying away conta...

Page 9: ...er pressure switch is set to turn on at a minimum of 45 psi for best performance NOTE For feed pressure that exceeds 80 psi a pressure reducing valve PRV must be installed See Performance Data Sheet h...

Page 10: ...ave been demonstrated to contain only pentavalent and trivalent arsenic Treatment with chloramine combined chlorine is not sufficient to ensure complete conversion of trivalent arsenic to pentavalent...

Page 11: ...equence is critical to ensure correct setup check for any leaks and ensure proper flow of the unit Read all steps before proceeding CAUTION Do not turn on water supply to the unit Upon power up the pu...

Page 12: ...see Figure 2 to enter Manual Override mode This allows manual operation of the pump and flush valve Figure 2 Manual Override The Entering Manual Override Mode prompt see Figure 3 displays Figure 3 Man...

Page 13: ...nual 4 Press Pump see Figure 4 Figure 4 Pump 5 Pump screen see Figure 5 displays Figure 5 Capacities 6 Close valve on captive air tank tee that leads to home supply Leave open the valve leading to the...

Page 14: ...ppliance This should be done over a 30 second period 9 Allow the system to flush for 10 to 15 minutes 10 Visually inspect the HANS Premium Water Appliance for any leaks 11 Press Flush is OPEN to turn...

Page 15: ...w run in automatic mode The tank will fill and shutoff automatically when Outlet is approximately 80 psi CAUTION Check the unit installation and tank for leaks 15 Open tank valve to home 16 Open multi...

Page 16: ...HANS Premium Water Appliance Owner Manual 13 20 Setup screen see Figure 10 displays Figure 10 Set filters 21 Press Set Capacities see Figure 11 Figure 11 Set filters...

Page 17: ...HANS Premium Water Appliance Owner s Manual 22 Set Capacities of all connected filters elements see Figure 12 Refer to Appendix C Figure 12 Capacities 23 Press Close see Figure 13 Figure 13 Set filte...

Page 18: ...Appliance Owner Manual 15 24 Press Apply see Figure 14 Figure 14 Apply to save all changes The HANS Premium Water Appliance is now ready to use NOTE Download the app or access the URL and follow instr...

Page 19: ...if servicing unit high water flow of non filtered water is needed Operation of the Bypass Assembly The Bypass is used to stop flow of water to HANS Premium Water Appliance and allow it to flow to tank...

Page 20: ...ature Figure 17 Home screen Home Screen The Home screen see Figure 18 is the main screen of your HANS Premium Water Appliance This screen provides information about the current TDS values flow remaini...

Page 21: ...up to the system are closed Figure 19 Error message NOTE While the inlet pressure is low the pump shuts off to prevent the system from harm Once the pressure is restored the pump will automatically tu...

Page 22: ...the total usage and remaining life span of the Filter and Element reverse osmosis filter Figure 21 Filter screen NOTE When the life span of a filter has dropped to 0 days it is time to replace the fi...

Page 23: ...TION Once the filter usage has been set back to zero it cannot be undone Make sure that your new filter has successfully been installed prior to pressing Apply Accessories Screen The Accessories scree...

Page 24: ...and usage resets Press Replace Stage 4 and usage resets The Zeroing usage prompt see Figure 24 displays Figure 24 Accessories screen Press Cancel if you did not replace the filter Press Apply to reset...

Page 25: ...e ID firmware version and the current status of the system s connection to the internet and cloud Figure 25 Setup screen Press Set Capacities see Figure 26 to set the maximum usable capacities for eac...

Page 26: ...ing value for the Filter installed The options are 60 000 80 000 and 100 000 gallons Figure 27 Filter Press Element see Figure 28 open a list of available options for the Element filter capacity From...

Page 27: ...eatment filter in place The options are 30 000 40 000 and 60 000 gallons If there is no Pre treatment filter installed select the Not Installed option Figure 29 Pre treatment Press Stage 4 see Figure...

Page 28: ...r installed select the Not Installed option see Figure 31 Figure 31 Not installed option Apply to save all changes prompt see Figure 32 displays Figure 32 Apply all changes Press Cancel to keep origin...

Page 29: ...tomatic operation will remain on hold during Manual Override Mode CAUTION Never place your device in Manual Override Mode unless instructed by a Customer Service Technician The Entering MANUAL OVERRID...

Page 30: ...ts you to turn the pump off and close flush Figure 34 Pump screen Press Pump is OFF to turn the pump on Press Flush is OFF to turn the flush on Pump in Manual Override Mode see Figure 35 permits you t...

Page 31: ...p up message displays to indicate the resumption of automatic mode To exit the message touch anywhere on the screen NOTE There are two methods for connecting your device to the internet through the HA...

Page 32: ...the HANS Premium Water Appliance app is recommended In order for your HANS Premium Water Appliance to share data with your phone app it must connect to the internet Creating an Account for the Smart...

Page 33: ...39 Item 3 Figure 39 4 Press Create Account see Figure 40 Figure 40 Configuring New System to Connect to the Cloud NOTE To proceed you will need to have the network Name SSID and password for your rou...

Page 34: ...one app installed and logged in to your account before proceeding 5 Press Setup see Figure 41 on the HANS Premium Water Appliance Figure 41 Setup screen 6 Setup screen displays Press Setup WiFi see Fi...

Page 35: ...re 43 Setting up communication with phone app The Preparing to talk to phone app pop up message displays NOTE It may take 30 to 40 seconds for this message to display The rest of the configuration pro...

Page 36: ...HANS Premium Water Appliance Owner Manual 33 Press Setup New HANS Device see Figure 45 Figure 45 or If app has been configured this screen displays see Figure 46 Figure 46...

Page 37: ...34 HANS Premium Water Appliance Owner s Manual Press Setup New HANS Device see Figure 47 Figure 47 8 Press Join only on iOS see Figure 48 Figure 48...

Page 38: ...ance Owner Manual 35 The text in the upper left hand corner will change to Connected to HANS network see Figure 49 Figure 49 If successful the ID will be displayed see Figure 50 Figure 50 NOTE Every s...

Page 39: ...l unsuccessful try again 1 or 2 more times Figure 51 NOTE Each try may take up to 30 seconds If this fails press Enter Device ID Manually Again see Figure 52 and enter the unique Device ID when prompt...

Page 40: ...in this context NOTE Both WiFi name and password are case sensitive Neither the WiFi name nor the password may contain a plus sign 10 After you have entered your WiFi name and password press the Set...

Page 41: ...ul Your phone app with your HANS Premium Water Appliance Wi Fi Set up Using Web Browser 1 Press Setup WiFi see Figure 56 Figure 56 Setup screen After pressing Setup WiFi your device will either search...

Page 42: ...ual 39 The Preparing to talk to phone app pop up message see Figure 57 displays Figure 57 Setup screen 2 On your WiFi compatible computer go to your WiFi settings and press Connect see Figure 58 for t...

Page 43: ...to the HANS WiFi Network see Figure 59 Figure 59 WiFi Network 3 Open your web browser and type 192 168 1 1 into the URL Once the URL loads you must enter the network name SSID which is case sensitive...

Page 44: ...ur device is now connected to the internet see Figure 61 displays Figure 61 Confirmation Once a successful is connection the upper left hand corner text will change to white and state Connected to WiF...

Page 45: ...to the internet may take 1 to 2 minutes Flickering of the screen during this connection is normal 4 Press WiFi Connected press to disconnect to disconnect from your current WiFi connection Once you h...

Page 46: ...p the device should automatically connect after a reboot For security reasons after multiple unsuccessful attempts to connect the device automatically will stop trying If this happens press Press to c...

Page 47: ...n filters into container This will alleviate pressure by draining the water around each filter see Figure 67 Figure 67 Drain valves 3 Turn filter housing wrench counterclockwise to remove the large bl...

Page 48: ...em see Figure 69 Figure 69 Bypass 2 Isolate pressure tank Close line in and line out on plastic pressure tank tee see Figure 70 Figure 70 Pressure tank tee 3 Open the drain valves at the bottom of the...

Page 49: ...ighten the filter housings by hand until snug then tighten another 1 8 turn using the filter wrench Drain system 1 Turn off the main water supply to the HANS Premium Water Appliance 2 Isolate pressure...

Page 50: ...up Select Apply to reset Stage 4 filter usage Operating DOs and DON Ts DO DON T Change the cartridge filters regularly Shut down the system for extended periods Operate the system with insufficient f...

Page 51: ...lve Assembly Optional Filters Stage 1 and Stage 2 120V 60hz 2 Element with 1 2 HP Pump 3 Element with 1 2 HP Pump 2 Element with 3 4 HP Pump 3 Element with 3 4 HP Pump Jet 2 Jet 3 Jet 4 Chlorine Munic...

Page 52: ...700 Turbidity 1 nephelometric turbidity unit NTU Surface Water If any of your water parameters fall outside of this range a pre filter system will be needed to pretreat the feed water to the HANS Pre...

Page 53: ...50 HANS Premium Water Appliance Owner s Manual NOTE Larger Jet sizes will lower filtered water recovery rate...

Page 54: ...0 8 1 5 ppm Iron 1 5 2 5 ppm 100 000 80 000 60 000 Stage 2 Chlorine Chloramine 1 0 ppm Chlorine Chloramine 1 0 2 0 ppm Chlorine Chloramine 2 0 4 0 ppm 100 000 80 000 60 000 Stage 4 Accessory Input pH...

Page 55: ...to make sure that your Stage 1 filter and Stage 2 filter are not blocked Clear any blocks including unnecessarily closed valves If the pressure drops any lower the pump will turn off and an alert disp...

Page 56: ...o to the Filter Screen Stage 2 Filter 0 life ALERT Filter has expired Replace IMMEDIATELY 24hrs Using an expired filter affects the overall cleanliness of the output water Please replace the Stage 2 f...

Page 57: ...h output TDS ALERT Output TDS too high WATER MAY BE UNSAFE FOR CONSUMPTION 24hrs The system has detected high TDS in the output water Check to see if any of the filters are dirty or damaged Also make...

Page 58: ...ceiling where unit is located is 8 feet or more in height remove the Stage 3 element by lifting it from unit and proceed to Step 7 3 Use two 2 7 8 wrenches see Figure 76 to attach three 3 hose fitting...

Page 59: ...ed all water pressure Failure to do so could result in in serious injury or death CAUTION Wear gloves in order to not contaminate the membrane Failure to do could result in equipment or other property...

Page 60: ...emove manifold see Figure 83 Figure 83 Manifold 9 Remove locking crescents see Figure 84 Figure 84 Locking crescents 10 Remove element end caps see Figure 85 Figure 85 Membrane endcaps 11 Remove eleme...

Page 61: ...t housing and place onto base frame see Figure 87 Figure 87 Base frame NOTE If storing element for future use be certain to keep element wet fully submerged in water 14 Open pressure tank on both side...

Page 62: ...xperiencing a cloud connection lost warning the issue is typically a problem with the WiFi signal strength The solution is to have the customer install a WiFi extender between the HANS Premium Water a...

Page 63: ...Check filters High Pump Pressure If pump pressure is greater than 220 psi then High Pump Pressure alert will display on the HANS Premium Water app and on the touch screen of the appliance and pump wi...

Page 64: ...HANS Premium Water app and on the touch screen of the appliance Place device into flush mode and cycle the pump on and off several times Check Drain valve and Permeate valve High Outlet Pressure If o...

Page 65: ...62 HANS Premium Water Appliance Owner s Manual P N 7688 08 HANS Premium Water The Owner s Manual...

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