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Hansgrohe, Inc.
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1490 Bluegrass Lakes Parkway
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Alpharetta, GA 30004
Tel. 800-334-0455
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Fax 770-889-1783
www.hansgrohe-usa.com
This warranty is limited to products manufactured by Hansgrohe,
Inc. (“Hansgrohe”) that are purchased by a consumer in the United
States or Canada after March 1, 1996, and installed in either the
United States or in Canada.
WHO IS COVERED BY THE WARRANTY
This limited warranty extends to the original purchaser only. This
warranty is non-transferable. Hansgrohe neither assumes nor
authorizes any person to create for it any other obligation or liability
in connection with this product.
LENGTH OF WARRANTY
If you are a consumer who purchased the product for use primarily
for personal, family or household purposes, this limited warranty
starts on the date of purchase and extends for as long as you own
the product and the home in which the product is originally installed.
If you purchased the product for use primarily for any other purpose,
including, without limitation, a commercial purpose, this limited
warranty starts on the date of purchase and extends (i) for 1 year,
with respect to Hansgrohe and Commercial products, and (ii) for
5 years, with respect to Axor products. The Rubbed Bronze finish is
subject to a 3-year limited warranty starting on the date of purchase.
WHAT IS COVERED BY THE WARRANTY
This limited warranty covers only your Hansgrohe manufactured
product. Hansgrohe warrants this product against defects in material
or workmanship as follows:
Hansgrohe will replace at no charge for parts only or,
at its option, replace any product or part of the product
that proves defective because of improper workmanship
and/or material, under normal installation, use, service
and maintenance. If Hansgrohe is unable to provide a
replacement and repair is not practical or cannot be made in
timely fashion, Hansgrohe may elect to refund the purchase
price in exchange for the return of the product. REPAIR OR
REPLACEMENT (OR, IN LIMITED CIRCUMSTANCES,
REFUND OF THE PURCHASE PRICE) AS PROVIDED
UNDER THIS LIMITED WARRANTY IS THE EXCLUSIVE
REMEDY OF THE PURCHASER.
WHAT IS NOT COVERED BY THE WARRANTY
A. Conditions, malfunctions or damage not resulting from
defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1)
normal wear and tear, improper installation, improper
maintenance, misuse, abuse, negligence, accident or
alteration; (2) the use of abrasive or caustic cleaning agents
or “no-rinse” cleaning products, or the use of the product
in any manner contrary to the product instructions; or (3)
conditions in the home such as excessive water pressure
or corrosion.
C. Labor and other expenses for disconnection, deinstallation,
or return of the product for warranty service (including but
not limited to proper packaging and shipping costs), or for
installation or reinstallation of the product.
D. Accessories, connected materials and products, or related
products not manufactured by Hansgrohe.
E. Any Hansgrohe or Axor product sold for display purposes.
HANSGROHE SHALL NOT BE LIABLE TO PURCHASER OR
ANY OTHER PERSON FOR ANY INCIDENTAL, SPECIAL OR
CONSEQUENTIAL DAMAGES, ARISING OUT OF BREACH
OF THIS LIMITED WARRANTY.
Some provinces and some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
TO OBTAIN WARRANTY PARTS OR INFORMATION
Contact your Hansgrohe retailer, or contact Technical Service at:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
In requesting warranty service, you will need to provide:
1. The sales receipt or other evidence of the date and place
of purchase.
2. A description of the problem.
3. Delivery of the product or the defective part, postage
prepaid and carefully packed and insured, to:
Hansgrohe, Inc.
1492 Bluegrass Lakes Parkway
Alpharetta, GA 30004
Toll-free 800-334-0455
When warranty service is completed, any repaired or replacement
product or part will be returned to you postage prepaid. REVISED
MAY 1, 2016.
PRODUCT INSTRUCTIONS AND QUESTIONS
Upon purchase or prior to installation, please carefully inspect
your Hansgrohe product for any damage or visible defect. Prior
to installing, always carefully study the enclosed instructions on the
proper installation and the care and maintenance of this product.
If you have questions at any time about the use, installation or
performance of your Hansgrohe product, or this warranty, please
write us or call us toll-free at 800-334-0455.
Limited Consumer Warranty
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