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HAMPTONBAY.COM
Please contact 1-877-527-0313 for further assistance.
Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No power, logs do not glow.
1. Power cord was not plugged in the outlet.
2. Main power switch is not in “ON” position.
1. Check that unit is plugged into a standard
120V outlet.
2. Press power button several times, making
sure power is set at “ON” position.
Logs glow, but no flame effect.
Flame button is not in “ON” position.
Press flame button several times.
Heater does not blow warm air.
The current room temperature is higher than the
temperature setting.
Adjust the temperature settings to ensure that
the thermostat is set higher than the current
room temperature.
Heater doesn’t work, but Power and Heater
settings are “ON” and thermostat is set
(see solution above).
The product is on protected status.
Turn all switches to the “OFF” position and
unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back
into wall outlet, and operate as normal.
Flame effect works but heater function
does not and the emberbed flashes when
the heater button is pressed.
Heater function is locked.
Press and hold the POWER button to unlock the
heater function.
