PROBLEM
Food is undercooked.
The food isn’t done after
cooking the amount of
time recommended in my
recipe.
My meal was overcooked.
Why?
Display shows “Err” and
food is not cooked.
PROBABLE CAUSE
• Was food cooked on the Warm setting? Do not cook on Warm; always cook on Low or High heat
settings.
• Was power interrupted?
• Did you select the Low heat setting but used a cooking time based on the High heat setting?
• Did you have the lid placed correctly on the slow cooker?
• This can be due to voltage variations (which are commonplace everywhere) or altitude. The slight
fluctuations in power do not have a noticeable effect on most appliances. However, they can alter
cooking times in the slow cooker by extending the cooking times. Allow sufficient time and select
the appropriate heat setting. You will learn through experience if a shorter or longer time is needed.
NOTE:
Lid vent hole will not affect cooking time.
• Was the stovetop-safe cookware at least half full? The slow cooker has been designed to thoroughly
cook food in filled stovetop-safe cookware. If the stovetop-safe cookware is only half-filled, check for
doneness 1 to 2 hours earlier than recipe time.
• Did you select correct number of hours based on cooking temperature (Low or High)?
• Foods will continue to increase in temperature after desired temperature has been reached.
• Was the stovetop-safe cookware used to brown foods on the stovetop and placed in base while still
hot? If so, cooking time may be shortened. Check for doneness 30 minutes to 1 hour earlier than
recipe time.
• Was power interrupted during cooking (due to brownout, electrical storm, etc.)? Please check if food
is still safe to prepare and eat; then turn the control knob or press any button. The slow cooker will
turn ON.
Troubleshooting
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