11
Troubleshooting
Ingredients will not mix properly.
• Check to see if enough liquid has been added to the ingredients.
Mixture should be fluid and free-running at all times.
• Solid pieces are too large.
• Container is too full. Do not fill past highest (2 cups/473 ml)
graduation marking.
• Cutter assembly blades are not sharp or are damaged. Inspect
container and cutter assembly daily.
• Select speed to create a fluid blend.
Blender smells like it is burning.
• Turn off blender and allow unit to cool.
• Although motors are tested during the manufacturing process,
heavy use may cause curing of motor windings. The smell may
quickly dissipate after a few heavy uses.
• If smell continues after additional heavy uses, call our customer
care center.
There is grease around the bottom of the blender jar or on the
counter top.
• Monitor the problem and source. This may indicate an issue with
the jar bearings.
• Call our customer care center if the condition persists.
Blender jar is cloudy, stained, or scratched.
• Some cloudiness may be natural after use. The minerals from fruits,
produce, and leafy greens, in addition to the oils of various nut
butters, can sometimes cause a film on the blender jar or may be
difficult to clean.
• Sprinkle 1/4 cup (59 ml) baking soda in blender. Add 1/2 cup
(118 ml) white vinegar. Mixture will bubble. When bubbling
subsides, add 1 cup (237 ml) water, turn the dial to 3, and blend.
Wash any remaining residue with dish soap and water. Rinse and
dry thoroughly.
• Some permanent scratching may result from blending hard
ingredients like spices.
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