C11440-42U/C11440-42U01 Instruction manual_Ver.1.1
12. TROUBLESHOOTING CHECKLIST
If an abnormality occurs, look up the possible causes in the following tables and, if necessary,
report the details to Hamamatsu subsidiary or local distributor.
12-1 IMAGE IS NOT TRANSFERRED
Cause Measures
Chapter
AC adaptor or other cable is loose
Reconnect the cable
AC adaptor or other cable is broken
Replace the cable
The correct command has not been sent
to the camera
Recheck command
12-2 ALTHOUGH IMAGES ARE TRANSFFERED
(1) Scratches or discoloration visible on the screen
Cause Measures
Chapter
Lens is dirty
Wipe the lens
(2) Image is blurred
Cause Measures
Chapter
Lens is not focused
Contact Hamamatsu subsidiary or local distributor
Condensation appear
Confirm the operating environmental conditions
(3) Only shadowed images are output
Cause Measures
Chapter
Lens mount cap has been left on
Remove the cap
Amount of light is too much or too low
Reduce amount of light
(4) All screens overflow
Cause Measures
Chapter
Too much amount of light
Reduce amount of light
Contrast enhancement is too high
Reduce gain
(5) Noise appears on the screen
Cause Measures
Chapter
Exogenous noise
Find and remove cause
Poor connection of internal connector
Defective circuit system
Contact Hamamatsu subsidiary or
local distributor
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