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DOCA3667B Pro Series Operating Manual.doc
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RETURNING FOR SERVICE
– RETURN AUTHORIZATION POLICY
N
O HALLOWELL EMC PRODUCTS OR ACCESSORIES CAN BE ACCEPTED
FOR REPAIR OR RETURN WITHOUT A RETURN AUTHORIZATION FROM
HALLOWELL.
To obtain a Return Authorization number call 413-445-4263, fax to 413-496-9254, or
email your request to [email protected]. Please have the following information ready
and available:
1.
The serial number of the item to be returned, if applicable.
2.
The nature of the problem, reason for return and action requested.
3.
The name, phone number and extension of the party to contact should we have
future questions.
4.
The billing name, address, phone number and PO number of the responsible
party.
5.
If the item is to be returned, such as with a repair, the name of the party to
whom we should ship the item, the shipping address and receiver’s PO
number if needed for acceptance.
6.
AND a fax number or email address to which we can send a “Return Goods
Instructions Sheet.” This sheet will have the RA # at the top. Clearly mark
the RA # on the outside of the box that you will be returning to Hallowell
EMC.
Please follow the procedures faxed to you carefully. It is based on our experience of how
best to get your items back to us without damage and delay.
Deliveries will not be accepted for packages that are not expected, i.e. that do not have a valid
(on file) authorization number clearly marked on them along with a complete return address.
We thank you for your understanding and cooperation.
