8-Troubleshooting
8.3 Troubleshooting without display code
Problem
Cause
Solution
Washing machine
fails to operate.
Programme is not yet started.
Door is not properly closed.
Machine has not been switched on.
Power failure.
Child lock is activated.
Check programme and start it.
Close the door properly.
Switch the machine on.
Check power supply.
Deactivate child lock.
Washing machine
with water.
No water.
Inlet hose is kinked.
Water pressure is less than 0.03
MPa.
Door is not properly closed.
Water supply failure.
Check water tap.
Check inlet hose.
Check water pressure.
Close the door properly.
Ensure the water supply.
Machine is draining
Height of drain hose is below 80
cm.
Drain hose end could reach into
water.
Make sure that drain hose is
properly installed.
Make sure the drain hose is
not in water.
Drainage failure.
Drain hose is blocked.
Drain hose end is higher than 100
cm above
fl
oor level.
Unblock drain hose.
Make sure that drain hose is
properly installed.
Strong vibration
while spinning.
Not all transportation bolts have
been removed.
Appliance has no solid
position.
Machine load is not correct.
Remove all transportation
bolts.
Ensure solid ground and a
evelled position.
Check load weight and balance.
Operation stops
before completing
wash cycle.
Water or electric failure.
Check power and water supply.
Operation stops for
a period of time.
Appliance displays error code.
Problem due to load pattern.
Programme performs soaking
cycle
Consider display codes.
Reduce or adjust load.
Cancel programme and restart.
Excessive foam
floats drum and/or
detergent drawer.
Detergent is not a appropriate.
Excessive use of detergent.
Check detergent recommen
dations.
Reduce amount of detergent.
Automatic adjust
-
ment of washing
time.
Washing programme duration
willbe adjusted.
This is normal and doesn‘t
affect functionality.
Spinning fails.
Unbalance of laundry.
Check machine load and
laundry and run a spinning
programme again.
will not be filled
Inlet hose filter is blocked.
Unblock inlet hose filter.
Pump filter is blocked.
Clean pump filter.
while being filled.
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