Diagnostic options / factory settings
Details on program crashes
Logs information about program crashes.
Activate debug log
Logs all registration and communication transactions.
Details on audio problems
Logs audio-specific malfunctions.
If problems occur with the Videofon application, different log files can be recorded for diagnostic purposes. Check these options
only if there is specifically a problem and then send us the files generated.
Debug log and details on program crashes:
Details on audio problems:
These log files are in the application data folder (User/User-
name/AppData/Roaming/Videofon). It is quickest if you call up
this folder content by entering
%appdata%/videofon
into the
Windows Explorer.
CrashDumpFree....dmp
is a dump for a program crash, and
logfile_xxxxxx....xx.txt
is the debug log file
(The crash dump file shown in the figure was generated with an
earlier beta version of Videofon.)
The log files for audio problems are located in the same
folder as the Videofon application and are:
pcminlog.raw
pcmlog.raw
skewdci.dmp
If there are problems, send us the logs generated.
We can run an error analysis on them.
Factory settings
If the Videofon application should be reset to factory settings, the Videofon application must be ended and then the file
Config.xml
deleted from the AppData folder (
%appdata%/videofon
). All settings in Videofon will then be reset when it starts again.
RTS001X
Error diagnostics and factory settings
24
Subject to technical changes
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Summary of Contents for RTS001X
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