FAQs
1.
Gimbal skew
If the initial gimbal gesture skews, open the MOZA Assistant on your PC to correct the gesture and calibrate the
sensor.
2.
Low power motor output
First, balance the gimbal. After eliminating the possibility of overload caused by bad balancing, choose the proper
lens weight via the thumb controller. If the problem
isn’t solved, open the MOZA Assistant on your PC to turn up the corresponding value.
3.
Follow speed is too slow
Turn on the thumb controller. Open the Parameters App and MOZA Assistant to adjust the speed of each axis.
4.
Thumb controller cannot be used to record.
First, check all of the cables to make sure they are correctly and properly connected. Then, turn on the thumb
controller and choose the proper type of camera. The types of cameras are listed on Page 16 of this manual.
5.
Gimbal movement is beyond the control of the thumb controller
First, check the icons on the screen of the thumb controller to make sure there is a connection. If not, pair them
again. After ensuring that they are properly connected, check the joystick map function.
6. If there are vibrations after the MOZA Pro has been calibrated, check all of the knobs and screws to make
sure they are well tightened, if they aren’t, use the screwdriver to tighten them up.
7. In the case of a power motor shutdown, it is likely that the three axes of the MOZA Pro have engaged the
self-protection function. When there are abnormal conditions, the self-protection mode shuts off the power.
FAQs