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Guardian Telecom ACR-11-V, Set Up And Configuration

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Ph: 403.258.3100 \ email:[email protected] \ www.guardiantelecom.com  

 

 
 
 
 
 

VoIP Handset Telephones 

 

Setup & Configuration 

 

P007402 Rev H 171110 11/14/2017 11:32 AM 

Summary of Contents for ACR-11-V

Page 1: ...Ph 403 258 3100 email info guardiantelecom com www guardiantelecom com VoIP Handset Telephones Setup Configuration P007402 Rev H 171110 11 14 2017 11 32 AM ...

Page 2: ...m any use of this manual or such products software firmware and or hardware Guardian Telecom reserves the right to make changes without notice to this manual and to any such product software firmware and or hardware OPEN SOURCE STATEMENT Certain software components included in Guardian products are subject to the GNU General Public License GPL and Lesser GNU General Public License LGPL open source...

Page 3: ...t field of your email Include the following information Company Name of End User Req d Address of End User Optional Device Model Req d Serial Number Req d Found on the Exterior Label Date of purchase Req d Name of Supplier Req d Prime Contact name and e mail Req d Secondary Contact name and e mail Optional Phone Info Optional It is very important that we receive e mail contact information of the p...

Page 4: ...nstall in accordance with the manufacturer s instructions 6 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat 7 Only use attachments accessories specified by the manufacturer 8 Refer all servicing to qualified service personnel 9 Prior to installation consult local building and electrical code requirements ...

Page 5: ...Event Parameters 27 9 8 Configure the Autoprovisioning Parameters 31 9 9 Updating Firmware 33 9 9 1 Reboot the Telephone 33 10 Setting up a TFTP Server 34 10 1 In a LINUX Environment 34 10 2 In a Windows Environment 34 11 Frequently Asked Questions 35 12 Product Specifications 37 13 Appendix A Time Zone Settings 38 Figures Figure 1 Typical Installation 7 Figure 2 Startup Screen 10 Figure 3 Home Pa...

Page 6: ...mon DTMF Dual tone Multi frequency HTTP Hypertext Transfer Protocol IP Address Internet Protocol Address LAN Local Area Network LINUX Unix like computer operating system MAC Address Media Access Control address PBX Private Branch Exchange PC Personal Computer PCM Pulse Code Modulation PCMA Paired Carrier Multiple Access PCMU Pulse Code Modulation mu law PoE Power over Ethernet POST Power On Self T...

Page 7: ... most other single line telephones 3 Supported Protocols The VoIP Telephone with Keypad supports SIP Session Initiation Protocol HTTP Web based configuration Provides an intuitive user interface for easy system configuration and verification of a VoIP Telephone DHCP Client Dynamically assigns IP addresses in addition to the option to use static addressing TFTP Client Facilitates hosting for the Au...

Page 8: ...phone Panel Insert for earlier Northern Telecom locking door enclosure with internal ribs on right side Volume control handset and Coil cord MFR 41 V P5440 Telephone Panel Insert for locking or non locking door enclosure without internal ribs on right side Volume control handset and armored cord MFT 30 V P5438 Telephone Panel Insert for locking or non locking door enclosure without internal ribs o...

Page 9: ...a Steel Compact Keypad VoIP Telephone with Coil Cord SCT 40 V H P6090 Hazardous Area Steel Compact Keypad VoIP Telephone with Armored Cord WRR 11 V H P6308 Hazardous Area Weather Resistant Ringdown VoIP Telephone with Coil Cord WRR 41 V H P6309 Hazardous Area Weather Resistant Ringdown VoIP Telephone with Armored Cord WRT 10 V H P6301 Hazardous Area Weather Resistant Keypad VoIP Telephone with Coi...

Page 10: ...Switch The RESET switch is used to get the IP address of the device or to reset to factory defaults To get the IP address of the device press and release the RESET switch within a 5 second window and it will speak the IP address through the handset earpiece To reset to factory defaults press and hold the RESET switch for more than 10 seconds until it indicates that it is restoring defaults and reb...

Page 11: ...ery Telephone web page Web Page Item Description Link to the Home page Link to the Device Configuration page Link to the Networking page Link to the SIP Configuration page Link to the Audio Configuration page Link to the Event Configuration page Link to the Autoprovisioning Configuration page Link to the Update Firmware page Table 2 Telephone Web Page Navigation ...

Page 12: ...ugh the handset earpiece The physical location of a telephone can be determined by comparing the MAC Address IP Address or Serial Number shown on the Discovery Utility screen with the information on the unit Note If the network does not have access to a DHCP server the device will default to an IP address of 10 10 10 10 Note Make sure that the PC is on the same IP network as the Telephone 2 When p...

Page 13: ... handset receiver volume level Microphone Gain Shows the current hands free microphone gain level Handset Gain Shows the current handset microphone gain level SIP Mode is Shows the current SIP Mode status Event Reporting is Shows the current Event Reporting status Nightringer is Ringtone broadcast when enabled and extension is called Primary SIP Server Primary SIP Server Backup Server 1 Redundant ...

Page 14: ...ick the Device Configuration button to open the Device Configuration page See Figure 4 Figure 4 Device Configuration Page 2 On the Device Configuration page you may enter values for the parameters indicated in Table 4 3 After changing the parameters click the Save button followed by Reboot to complete ...

Page 15: ... activated with a DTMF code it will remain active for this duration in seconds Valid values are 1 9 NOTE A DTMF activation of 0 will toggle the relay indefinitely or until the activation code is sent again Activate Relay During Ring When this option is enabled the relay will activate when the device has received a call and is playing a ringtone Activate Relay During Night Ring When this option is ...

Page 16: ...e has booted This button will play an audio test message and can be used to test the volume level When this button is pressed the device will record 3 seconds of audio beep and then play back the recorded audio This can be used to test the microphone gain level This button will activate the relay for the DTMF activation Duration in seconds When this button is toggled it will put the device into bu...

Page 17: ...d beyond this state click Reboot to reset the device for other changes to take effect The new settings will not take effect if Reboot is clicked without saving first 4 Connect the Telephone to the target network 5 From a computer on the same network as the Telephone open a browser with the new IP address of the Telephone Note If changing from DHCP to STATIC Only Once the reboot button has been sel...

Page 18: ...d secondary name servers for the network These use standard dotted decimal notation DHCP Timeout in seconds A value of 1 will retry forever Specify the desired time out duration in seconds that the device will wait for a response from the DHCP server before reverting back to the stored static IP address The stored static IP address may be the last known IP address or the factory default address if...

Page 19: ... 1 Click SIP Config to open the SIP Configuration page See Figure 6 Note Guardian VoIP telephones are compatible with most SIP servers Figure 6 SIP Configuration Page 2 On the SIP Configuration page enter values for the parameters indicated in Table 6 3 After changing the parameters click Save ...

Page 20: ... for SIP registration authentication Enter up to 64 alphanumeric characters Backup SIP Server 1 Enter the backup SIP server address as an IPv4 address in dotted decimal notation or a fully qualified domain name This parameter also becomes the host portion of the SIP URI for the device s extension on the backup SIP server This field can accept entries of up to 255 characters in length Backup SIP Us...

Page 21: ...piry The supported range is 30 3600 seconds Enter up to 4 digits Unregister on Boot When enabled the device will send one registration with an expiry of 0 on boot Keep Alive Period The minimum time in milliseconds between keep alive packets sent for nat traversal A value of 0 will disable keep alive packets Enable Nightringer When Nightringer is enabled the device will attempt to register a second...

Page 22: ...sconnection Terminate Call after delay Automatically terminate an active call after a given delay in seconds A value of 0 will disable this function Enter up to 8 digits Codec Selection Force Selected Codec When selected this option will allow you to force the device to negotiate for the selected codec PCMU G 711 u law PCMA G 711 a law or G 722 Otherwise the device will perform codec negotiation u...

Page 23: ...Guardian Telecom VoIP Telephones Setup Configuration Page 23 9 6 Configure the Audio Parameters 1 Click Audio Config to open the Audio Configuration page See Figure 7 Figure 7 Audio Configuration Page ...

Page 24: ...he spoken word six 7 corresponds to the spoken word seven 8 corresponds to the spoken word eight 9 corresponds to the spoken word nine Dot Corresponds to the spoken word dot 24 character limit Audio test Corresponds to the message This is the Guardian IP telephone test message 200 character limit Page tone Corresponds to a simple tone that is unused by default 24 character limit Your IP Address is...

Page 25: ... saved in the following format RIFF little endian data WAVE audio Microsoft PCM 16 bit mono 8000 Hz You can use the free utility Audacity to convert audio files into this format See Figures 8 through Figure 10 You may download the application at https creativecommons org licenses by 3 0 Figure 8 Audacity 1 Figure 9 Audacity 2 ...

Page 26: ...Guardian Telecom VoIP Telephones Setup Configuration Page 26 When you export an audio file with Audacity save the output as WAV Microsoft signed 16 bit PCM Figure 10 WAV Microsoft signed 16 bit PCM ...

Page 27: ...Event Config button to open the Event Configuration page See Figure 11 The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board Figure 11 Event Configuration Page Table 8 shows the web page items on the Event Configuration page ...

Page 28: ...ill be sent to the remote server every time a button is pressed POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 196 Content Type application x www form urlencoded xml version 1 0 encoding lSO 8859 1 cyberdata NAME GuardianVoIP Device MAC 0020f70015b6 event BUTTON event cyberdata Enable Call Start Events When this option is enabled an event will be sent to the...

Page 29: ...s enabled an event will be sent to the remote server when the device starts playing a ringtone POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 197 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME Guardian VoIP Device MAC 0020f70015b6 event RlNGING event cyberdata Enable Night Ring Events When selected there is ...

Page 30: ...0015b6 event lNPUT2 event cyberdata Enable Security Events When this option is enabled an event will be generated when a change is seen on the one of the opto isolated input lines POST xmlparse_engine HTTP 1 1 Host 10 0 3 79 User Agent CyberData 1 0 0 Content Length 197 Content Type application x www form urlencoded xml version 1 0 encoding ISO 8859 1 cyberdata NAME Guardian VoIP Device MAC 0020f7...

Page 31: ...r XML modify the parameters of the file 2 Open and edit the template to change the features of the phone 3 Save and rename the file as desired with a file extension of xml or txt For example if the phone has a MAC address of 00 20 f7 01 0f 22 the auto provisioning file of this particular device phone could be saved as 0020f7010f22 xml 4 Click the Autoprovisioning button to open the Autoprovisionin...

Page 32: ... will disable this option Note To use the auto update options enable the Set Time with NTP Server on boot setting on the Device Configuration Page page Autoprovision at time HHMMSS The time of day the device will check for a new autoprovisioning file The time must be 6 characters in length and in HHMMSS format An empty value will disable this option Note To use the auto update options enable the S...

Page 33: ...tem to load to the device Click on the Submit button to automatically upload the selected firmware the device will automatically reboot Table 10 Firmware Upgrade Parameters 9 9 1 Reboot the Telephone After a firmware upload the telephone will automatically initiate a reboot To manually reboot a Telephone log in to the web page as instructed in Section 9 2 Log in to the Configuration Page Click on ...

Page 34: ...tpboot is the path to the directory you created in Step 1 the directory that contains the files to be uploaded For example in tftpd l s tftpboot your_directory_name 10 2 In a Windows Environment You can find several options online for setting up a Windows TFTP server This example explains how to use the Solarwinds freeware TFTP server To set up a TFTP server on Windows 1 Install and start the soft...

Page 35: ...tiple new devices were not added to network without pre configuring the network settings Static Network only 4 How do I update my firmware 1 Contact Guardian support at sales guardiantelecom com or at 1 800 363 8010 to obtain the most recent firmware version 2 Extract the uImage file to the computer that will be used to perform the update on the device 3 With the HDE active on the network open the...

Page 36: ...osoft signed 16 bit PCM 11 On the V2 products what happens during a firmware upload if the process gets corrupted To guard against failed firmware upgrades units shipped from Guardian Telecom with V 0 0 29 feature a built in fail safe mechanism The Device will store the TFTP Server IP and New Filename entered on the Update Firmware web page If during the boot process the Device is unable to boot t...

Page 37: ...eliberately wired the opposite of the way end stations are wired so that when a hub or switch is connected to an end station a straight through Ethernet cable can be used and the pairs are matched up properly When two hubs or switches are connected to each other or two end stations are connected to each other a crossover cable is used to ensure that the correct pairs are connected The possible fie...

Page 38: ...ime Zone String Parts Time Zone String Meaning Part CST6CDT The time zone offset from GMT and three character identifiers for the time zone CST Central Standard Time 6 The hour offset from GMT UTC XXX Any three letters M3 2 0 2 00 00 The date and time when daylight savings begins M3 The third month March 2 The 2nd occurrence of the day next item in the month 0 Sunday 2 00 00 Time of day to change ...

Page 39: ...zone string The identifier can be any three or four letters or number combination chosen by the user You can also use the following URL when a certain time zone applies daylight savings time http www timeanddate com time dst More information about the GMT time in various time zones World GMT Table Time Zone City or Area Zone Crosses GMT 12 Eniwetok GMT 11 Samoa GMT 10 Hawaii GMT 9 Alaska GMT 8 PST...

Page 40: ...Guardian Telecom Toll free 1 800 363 8010 Phone 403 258 3100 Fax 403 253 4967 www guardiantelecom com E mail sales guardiantelecom com Click to open message box CONNECTED PROTECTED Guardian Telecom 2017 ...

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