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Warranty and Repair Service
GTO/PRO AC Powered Gate Operator Limited Warranty
GTO/PRO AC powered gate operators are warranted by the manufacturer against defects in materials and manufacturer workmanship for
a specific period of time beginning from the date of purchase,
provided recommended installation procedures have been followed.
The warranty period for
residential
installations is seven (7) years for mechanical parts; five (5) years for electronic components.
The warranty period for
commercial
installations is three (5) years for mechanical parts; three (3) years for electronic
components.
In the case of product failure due to defective material or manufacturer workmanship within the warranty period, the operator will be
repaired or replaced (at manufacturer’s option) at no charge to the customer, if returned freight prepaid to GTO, Inc., 3121 Hartsfield
Road, Tallahassee, Florida 32303.
IMPORTANT: Call (850) 575-0176 or Fax (850) 575-8950 for a
Return Goods Authorization
(RGA) number before returning to factory.
Products received at the factory without an RGA number
will not
be accepted.
Replacement or repaired parts are covered by this warranty for the remainder of the warranty period or six (6) months, whichever
is greater. GTO will pay shipping charges (equivalent to United Parcel Service ground rate) for return to owner of items repaired
under warranty.
The manufacturer will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or
for the reinstallation of those parts after repair. This warranty shall be considered void if damage to the product(s) was the result of
improper installation or use, tampering, connection to an improper power source, or if damage was caused by lightning, wind, fire,
flood, insects or other natural agent. This warranty gives you specific legal rights, and you may also have other rights which may
vary from state to state. This warranty is issued in lieu of all other warranties, expressed or implied.
NOTE: Verification of the
warranty period requires copies of receipts or other proof of purchase. Please retain these records.
After the warranty period, GTO or one of its authorized service centers will make any necessary repairs for a nominal fee. Call GTO
at (850) 575-0176 for more information.
GTO MAKES NO OTHER WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR
IMPLIED, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
LIMITATION OF LIABILITY
The remedies of purchaser set forth herein are exclusive and the total liability of GTO with respect to this order, whether based on
contract, warranty, negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component
upon which liability is based. In no event shall GTO be liable for consequential, incidental or special damages.
If the GTO gate operator system is not working properly, please follow the steps below:
instructions for the consumer/end user:
1.
Call your dealer or installer for service.
Only an experienced technician may service this unit.
2.
If your dealer or installer is unable to solve the problem, he will contact the GTO Service Department.
instructions for the Dealer/installer:
1.
Call the GTO Service Department at (
800) 543-1236
or
(850) 575-4144
to discuss the problem with a service technician.
2.
If repair or replacement is necessary, you will be assigned a
return goods authorization Number (rga).
3.
Carefully pack the component(s) authorized for return and write the RGA number on the outside of the package in
large BolD
priNt.
Ship freight prepaid to
gto, inc., 3121 hartsfield road, tallahassee, Fl 32303.
NOTE: GTO products shipped without a
Return Goods Authorization Number (RGA) or shipped freight collect
will not
be accepted at the factory.
remember all returns must include a copy of receipt.
4.
If
gto, inc.
determines that the warranty covers the repair or replacement of your gate operator:
GTO will pay shipping costs (equivalent to United Parcel Service ground rate) for return to owner of items repaired under warranty.
gto hours of operation: Mon. – Fri., 8:00 a.M. - 7:00 p.M. (et)
Phone (800) 543-1236 • FAX (850) 575-8950
E-mail: [email protected] • GTO Web site: www.gtopro.com
