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Solving Problems
We want your experience with your
DrawingBoard III
tablet to be a successful one. If you have a problem,
please follow the steps below.
1
Reread DrawingBoard III Help to verify you have performed the correct steps.
2
Read the topics below to check for a solution to your problem. Review the checklists as well as the trouble-
shooting chart. Keep in mind that the problem may be your computer, your display or your software, instead
of the tablet.
Topics discussed in this section:
Reducing monitor interference
(changing the frequency of pointing tools)
Tablet checklist
Computer checklist
Software checklist
Troubleshooting chart
Returning your tablet for repair
3
If you still have a problem, call GTCO CalComp Technical Support at 480-443-2214 (in the U.S. or Canada), or
fax us at 480-948-5508. Outside the U.S. or Canada, contact your local GTCO CalComp office or dealer. Please
have the following information available before you call:
Q
Description of the problem
Q
Name and version of software package you are using
Q
Type of computer you are using
Q
DrawingBoard III model number and serial number (see bottom of tablet)
Q
Type of pointing tool you are using
4
Be at your computer when you call.
Reducing monitor interference
If you are experiencing monitor interference with your tablet, you can reduce the interference by changing the
frequency your tool uses. Pointing tools with the following FCC ID numbers support two frequencies: ECPPPP,
ECPPP2, ECPPLTP, ECPPCURSOR4,ECPPCURSOR16, and ESPPCURSORII. Pointing tools with FCC ID
numbers other than those listed must have frequencies changed at GTCO CalComp.
Changing the frequency of the cordless cursor
1
Place the cursor on the tablet surface.
2
Press Buttons 1 and 2 simultaneously and hold for approximately three seconds.
3
The cursor turns itself off. You will know the cursor is off when the power light on the tablet begins blinking.
4
The cursor turns on again at the new frequency. You will know the cursor is on when the power light glows
steadily.
To return to the default frequency, repeat the above process. When you replace the cursor batteries, the cursor
is automatically reset to the default frequency.
Changing the frequency of the cordless pen
Press both side buttons and the tip simultaneously and hold for approximately three seconds.
To return to the default frequency, repeat the above process. When you replace the pen batteries, the pen resets
to the default frequency.
Changing the frequency of a corded pointing tool
You must use the menu strip to change the frequency of the corded pointing tools (see
Setting corded frequency
in the
Selecting a Custom Setup
section).