Malfunction
63 | 80
B
A
_
T
D3
-B
S
0
0
1
e
n
_
0
1
4
_
so
ft
liQ
-SD
8.2
Other observations
Observation
Meaning
Remedy
No soft water
Excessive water
consumption
(water softener has
exceeded its capacity).
Restrict your water consumption to
the maximum flow rate permitted
(refer to chapter 11).
Start a manual regeneration (refer to
chapter 6.5).
Water softener does not
have a permanent
power connection.
Check the electrical connection.
Soft water meter is not
emitting any pulses.
Notify Grünbeck's technical service /
authorised service company.
Raw water hardness set
too low.
Measure the raw water hardness
(refer to chapter 6.6).
Update the value in the control unit
(refer to chapter 6).
Blending valve
incorrectly set.
Set the blending valve (refer to
chapter 6.8).
Water supply
interrupted.
Check that the shut-off valves on the
connection block are open.
Resin beads in the
flushing water hose or
aerator
Defective jet system.
Notify Grünbeck's technical service /
authorised service company.
Water pressure at the
withdrawal point too
low.
(Pressure loss too
high.)
Resin may be polluted
by undissolved particles.
If the problem comes from the water
softener, contact Grünbeck's
technical service / authorised service
company.
Start-up program: When
venting (steps 1
– 9)
or during test
regeneration, the
display stops for more
than 20 minutes
– no
further changes.
Connection hoses are
connected reversed
(raw water and soft
water).
Check the assignment of the
connection hoses (refer to
"Connection hoses").
If necessary, close both shut-off
valves on the connection block, start
manual regeneration, loosen and
exchange hoses on the connection
block and open shut-off valves.
Rattling noise at the
connection block
during water draw-off
Information on faults with the Grünbeck Cloud can be found on the Internet at the following
address:
https://www.gruenbeck.de/en/become-a-water-expert/faq/
