Growatt Wi-Fi-E Series Troubleshooting Manual Download

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2018-11-8 1 / 16

GROWATT NEW ENERGY Technology CO., LTD

Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China

T / F + 86 755 2747 1900

www.ginverter.com

Troubleshooting Guide

for Growatt Wi-Fi Modules

(Ver1.3)

2018-6-16

Summary of Contents for Wi-Fi-E Series

Page 1: ...Technology CO LTD Building B Jiayu Industrial Zone 28 Guangming Road Shiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com Troubleshooting Guide for Growat...

Page 2: ...ering on 3 2 2 Datalogger already exist 4 2 3 Connected successfully but no device found 6 2 4 Time on the platform is wrong 7 2 5 After resetting the password or replacing the router the connection l...

Page 3: ...red green blue How to configure Via built in webpage Shinephone app Shinephone app Shinephone app built in webpage New and old time Stop production at the end of 2015 Stop production in Sep 2017 Start...

Page 4: ...Datalogger already exist When you are adding the data logger but it shows the message it means the datalogger is already occupied by an account Solution If you don t know which account is linked to th...

Page 5: ...8 Guangming Road Shiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com 2 Go to the main menu 3 Click plus at the top right Datalogger list 4 Press hold the...

Page 6: ...Guangming Road Shiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com 2 3 Connected successfully but no device found This problem will happen when you have...

Page 7: ...ter com www ginverter com 2 4 Time on the platform is wrong 2 4 1 Check and change it on ShineServer web page 1 Please click on the user centre 2 You will see the plant details on the bottom of this p...

Page 8: ...t Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com 2 4 2 Check and change it on mobile ShinePhone APP 1 Please find and click Me at the bottom right Configuration of PV Plan...

Page 9: ...2018 11 8 9 16 GROWATT NEW ENERGY Technology CO LTD Building B Jiayu Industrial Zone 28 Guangming Road Shiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com...

Page 10: ...tion everytime datalogger connects to network will synchronize invert time automatically according to its time zone 2 5 After resetting the password or replacing the router the connection lost The shi...

Page 11: ...e 28 Guangming Road Shiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com 2 6 Forget server password 2 6 1 Solution go to http server growatt com click forg...

Page 12: ...hiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com 2 6 2 E mail password forget too can t receive reset email Solution Please contact your local seller or...

Page 13: ...Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com 2 7 Data upload interval shows messy code Solution The datalogger is broken contact your local seller for a new one 2 8 Data...

Page 14: ...018 11 8 14 16 GROWATT NEW ENERGY Technology CO LTD Building B Jiayu Industrial Zone 28 Guangming Road Shiyan Baoan District Shenzhen China T F 86 755 2747 1900 service ginverter com www ginverter com...

Page 15: ...when connect to router but shows connection with mobile hot spot Description shows lost when connected to router but works well with mobile hot spot Solution 1 Use mobile as hotspot to connect datalo...

Page 16: ...na T F 86 755 2747 1900 service ginverter com www ginverter com 3 0 How to change my username You can create an username then login the old username go to user center plant overview click edit button...