Grindmaster® Coffee Grinders and Brewers • Espressimo® Espresso Machines • Crathco® Hot Beverage Dispensers
Crathco® Cold and Frozen Beverage Dispensers • American Metal Ware® Coffee and Tea Systems
Tel (502) 425-4776 • Fax (502) 425-4664 • 1-800-695-4500
P.O. Box 35020 • Louisville, KY 40232 • USA
www.grindmaster.com • email: [email protected]
Product Warranty for USA
Effective January 1, 2003
New machines that have been manufactured by or for Grindmaster Corp. and all parts
thereof are conditionally* warranted to the original user by Grindmaster Corp. to be free
from defects in material and workmanship (existing at the time of manufacture and appearing
during the stated warranty period) under normal use and service as follows:
• 1 year parts and 1 year labor.
During this warranty period, Grindmaster Corp. will at its option (and after inspection), repair
or replace a defective unit with no charge for parts or bench labor during the applicable parts
or labor warranty period, respectively. Grindmaster Corp.'s obligation under these warranty
periods shall be limited to repairing or replacing any part of said brewer (excluding rubber
parts or normal wear items), which proves defective within the warranty period. These
warranty periods run from the date of installation (proof of installation date required), or
6 months following the date of shipment from the Grindmaster Corp. facility, whichever
comes first. Bench labor does not include the service agent's travel time, or cost of shipping
to and from the service station or factory.
* This warranty is subject to the following conditions, terms and exclusions (for a detailed
list see Warranty Addendum):
• Warranty does not apply to machines or any part thereof which have been subject to any
accident, abuse, misuse, neglect, alteration, use on incorrect voltage, improper ventilation,
damage caused in transit, improper installation or operation, improper maintenance or
repair, normal wear items, plastic or rubber parts, poor water conditions, machine
adjustments, temporary non-functioning conditions, fire, flood or acts of God;
• Warranty is in lieu of all other warranties expressed or implied. In no event shall
Grindmaster Corp. be liable for consequential or incidental damages.
• The model and serial number of the unit (shown on the serial plate) shall be supplied to
the service station or factory along with the defective parts of the unit.
• Upon request by Grindmaster Corp., some warranty parts, are to be shipped prepaid to
the Grindmaster Corp. Factory Service Center designated in the RGA confirmation. Upon
receipt, Grindmaster Corp. will inspect parts to verify warranty claim is valid. Replacement
parts will be billed out when shipped, and then credited on return of a part that is proven
to be a valid warranty claim upon inspection by Grindmaster Corp. Warranty labor will
not be paid until warranty claim parts are received and validated by Grindmaster Corp.
• The buyer shall give prompt notice to Grindmaster Corp., and must obtain prior
authorization from Grindmaster Corp., for any claim to be made under said warranty via
telephone at (800-695-4500) or writing to P.O. Box 35020, Louisville, KY 40232-5020.
• Upon request by Grindmaster Corp., the defective equipment shall be shipped prepaid to
the Grindmaster Corp. Factory Service Center designated in the RGA confirmation, or, if
requested by Grindmaster Corp., to an authorized Grindmaster Corp. service location.
• No field, outside or service station work is covered by this warranty without prior
authorization by the Grindmaster Corp. Service Department.
The dealers, distributors, employees and agents of Grindmaster Corp. are not authorized to
modify this warranty or to add warranties that are binding to Grindmaster Corp. Neither
written nor oral statements by such individuals establish warranties and thus should not be
relied upon.
This will establish your warranty rights. The purchaser's redress against Grindmaster Corp. for
the breach of any obligation arising from the sale of this equipment, whether derived from
warranty or elsewhere, shall be limited to repair, replacement or refund at Grindmaster
Corp.'s discretion.
