Troubleshooting
Problem
Solution
Coffee is too weak
• Ensure that coffee pod is seated in pod
holder prior to brewing.
• Ensure coffee pods are fresh.
• Adjust brew strength selector to
Medium ( ) or Strong ( ).
Coffee is too strong
• Adjust brew strength selector switch to
Light ( ) or Medium ( ) before brewing
Brew volume is less than
normal
• Adjust brew volume
• See descaling procedure under Maintenance
(page 12 of this manual)
Water drips from machine
when not brewing
• See descaling procedure under Maintenance
(page 12 of this manual)
• Ensure water reservoir is not filled above the
“Do not fill above this line” line
• Call for service
Water drips from machine
• Ensure that coffee pod is seated in pod
holder prior to brewing
• If machine is being used for pourover
operation only, ensure that the water inlet
valve is capped with the cap provided
Yellow light flashes once
when the brew switch is
pushed
• Remove the used pod from holder
Yellow light stays on
• The machine has entered into a
high-temperature fault condition.
Contact service company.
Will not brew coffee or tea
• Ensure that green LED indicator is on solid
(flashing indicates heating/not ready).
If you still need help, please call our Service Department at (800) 695-4500 (ext. 4) or
1-502-425-4776 (Monday through Friday, 8 am - 6 pm EST) for an authorized service center in your
area. Please have the model and serial numbers ready so that accurate information may be given.
Prior written authorization must be obtained from Grindmaster Corporation’s Technical Services
Department for all warranty claims.
WARNING
Shock Hazard!
Service required inside machine should be performed by
qualified service personnel only.
Commercial / OCS Pod Brewer
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