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DT-7000K20-501 ATM User

Manual

Confidential material of GRG, No disclosure to unauthorized Party

32

Chapter 8

Receipt Printer

1.

How to replenish the Receipt Paper

1.1. Removing the Remaining Paper

Pull out the platen in the arrow

direction.

Lift up the print head.

Press down the platen on print

head and open the print head shaft.

Press the green button in the arrow

direction to open the paper guide.

A

B

C

D

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Summary of Contents for DT-7000K20-501

Page 1: ...DT 7000K20 501 ATM User Manual Confidential material of GRG No disclosure to unauthorized Party I ...

Page 2: ...his own expense To assure the safe operation of this product carefully read the notes provided throughout the manual as well as the contents of the manual Changes or modifications not expressly approved by GRG Banking could void the user s authority to operate the equipment GRG Banking is not responsible for unauthorized modifications of the equipment or changes or attachment of connecting cables ...

Page 3: ...if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his or her own expense Operation is subject to the following two conditions 1 This device may not cause harmful inte...

Page 4: ...DT 7000K20 501 ATM User Manual Confidential material of GRG No disclosure to unauthorized Party I Revision Record Date Page Description Jun 2017 All New publication ...

Page 5: ...ove the metal shield for these circuit boards unless in an anti static environment confirmed by GRG High voltage power supply Be careful of electric shock If one of the following phenomena occurs please immediately stop operating the VTM 1 The VTM produces smoke strange smell or unusual noises 2 Electric leakage occurs 3 Water enters the VTM Water leakage occurs on top of the VTM or the VTM is sub...

Page 6: ...he manual for this product carefully This manual is intended to give a general guide for the users and provide the configuration available of the K20 501 the hardware site specification operational environment daily operation of the equipment consumables specification and service contact etc Note Some contents may be different from the manual as a result of the update of the product or modificatio...

Page 7: ...r 7 7 19 inch 10 contact touch screen with privacy filter 7 8 DVR Monitor System 7 9 Privacy Filter 7 Chapter 3 Environmental Requirements 8 1 Operating Environment 8 1 1 Normal operating range indoor 8 1 2 Shipping temperature range 8 1 3 Storage temperature range 8 2 Input Voltage Requirements 8 3 Grounding Resistance Requirements 8 4 Noise Output 8 5 Power Consumption 9 6 Electromagnetic Compat...

Page 8: ...8C note receiver serial number version 22 1 Module composition 22 2 Application method 23 2 1 Indicator status description 23 2 2 How to deposit and withdraw notes and the types of undefined and unfit notes 24 2 3 Management of cassette 26 2 4 Upper module management 27 3 How to Clear Note Jamming 29 3 1 Clean note jamming in upper module 29 3 2 Clean note jamming in cassette transport 29 3 3 Clea...

Page 9: ...y Maintenance 49 2 Cleaning Kit 49 3 Weekly Maintenance 49 3 1 Weekly Maintenance Procedures 49 3 2 How to Clear the Fascia and Exterior Panels 49 3 3 Procedures for cleaning 49 3 4 How to Clear the Head of Card Reader 50 4 Monthly Maintenance 50 4 1 Monthly Maintenance Procedures 50 4 1 1 Clean the interior of the machine 50 4 1 2 Cleaning articles include 50 4 2 Procedures for cleaning 50 5 Prin...

Page 10: ... 501 is very suitable for banks self services toll stations airports and etc and provides24 hour self services to the public such as transaction enquiry payment and receipt print etc DT 7000K20 501contains hardware software and internet support 2 What Services can the DT 7000K20 501 Offer DT 7000 K20 501 provides the following services Enquiry Pin Change Transfer Voice Prompt Single Note Deposit o...

Page 11: ...wing configurations The actual configurations of the kiosk which you bought may not totally the same as the followings 1 Awareness mirror 8 Lower door lock 2 Speaker 9 Monitor camera 3 Camera for face 10 Receipt issue slot 4 Touch screen 11 Card entry slot 5 Contactless facia 12 EPP keypad 6 Note input slot 13 Fingerprint scanner optional 7 Barcode scanning slot ...

Page 12: ...User Manual Confidential material of GRG No disclosure to unauthorized Party 3 1 Fascia 6 Industrial PC 2 Receipt printer 7 Power box 3 Card reader 8 External power box including switch 4 DVR 9 UPS 5 Lower door 10 UL safe ...

Page 13: ...DT 7000K20 501 ATM User Manual Confidential material of GRG No disclosure to unauthorized Party 4 1 EPP keypad 3 Piezoelectric alarm 2 BA 08C note receiver serial number version 2000 notes ...

Page 14: ...for interaction between users and the machine Legal users can complete transaction provided by the machine by inputting PIN account transaction type and other required information via keypad Keyboard matrix One set of 4x4 numeric keypad EPP and two sets of 1x4 function keypads Encryption algorithm DES 3DES RSA SM3 SM3 SM4 and international used PIN Block standard Key download mode following dual c...

Page 15: ...ard reader The functions of the card reader are as follows Conformable to EMV standard can read write the IC card conformable to ISO7816 or compatible standard can read magnetic cards conformable to ISO7810 and 7811 standards With a shutter to detect the magnetic card entry Support backend card retention and forefront vibration mode card entry Retract the card if it is not taken within an interval...

Page 16: ...D supporting optional privacy function Time Display response time 5ms touch response time 10ms Resolution 1280 1024 dpi Scale 5 4 8 DVR Monitor System The Digital Video Recorder DVR system provides real time monitoring and recording for daily transactions on the machine and alarms on unexpected illicit events The image information saved in the hard disk will be used as powerful evidence for future...

Page 17: ...e Leave the machine in its original packing material until required for use The storage time should not be more than three months The machine should be stored in an environment that conforms to the following specification Temperature 0 C to 40 C Relative humidity 20 to 95 40 C non condensing Temperature change rate 15 C per hour Note Leave the machine in its original packing material in an environ...

Page 18: ...4 108 EC EMI EN55022 2006 Class A EN61000 3 2 2006 EN61000 3 3 1995 A1 2001 A2 2005 FCC CFR 47 Part 15 B Class A ICES 003 GB 9254 2008 GB 17625 1 2003 GB 17625 2 1999 EMS EN55024 1998 A1 2000 A2 2003 GB T 17618 1998 7 Floor Loading The machine must be installed on a solid and level ground capable of supporting the machine s maximum weight To prevent the ground from sinking after installing the equ...

Page 19: ...o pass if not unpack the machine at a capacious location and then transport it to the installation site K20 package dimensions Height 1910mm 75 2in Width 775mm 30 5n Thickness 1112mm 43 8in Net weight 280kg 617 3lb Rough weight 307 5kg 677 9lb Note a Rough weight refers to the weight of the ATM with standard configuration and the container the base and other packages More modules are configured he...

Page 20: ...ual Confidential material of GRG No disclosure to unauthorized Party 11 2 Dimensions of K20 501 Dimensions of K20 501 Height 1672mm 65 8in without the height of foot bolts which is 0 90mm Width 500mm 19 7in Thickness 560mm 22 0in ...

Page 21: ... foot bolts A B C D E F Cabinet Lock EPP Keypad top row Cash in Slot Contactle ss facia User Monitor Speaker Height from base of terminal 862mm 33 9 in 1000mm 39 4 in 1049mm 41 3in 1163mm 45 8 in 1407mm 55 4 in 1625mm 64 0 in G H I J K Bar Code Scanning Slot Card Entry Slot Receipt Slot Camera for face Monitor camera Height from base of terminal 973mm 38 3 in 1144mm 45 0 in 1172mm 46 2 in 1613mm 6...

Page 22: ...rized Party 13 4 Minimum Installation and Service Area Please save more space for installation and service for future maintenance The following is the minimum area for K20 501 installation and service Minimum Cable entrance Space for External power cable Space for maintenance personnel ...

Page 23: ... For example installing exhaust fan or using ventilating openings Make sure there are no devices near the equipment that may cause interference The floor at the installation location should consist of commercial grade concrete Provide a single AC 110V 220V power outlet and the distance between the outlet and the machine should be less than three meters Don t make power connection via another outle...

Page 24: ...articles carefully in particular keep various keys in a safe place and keep the packaging list for future reference 4 Securing the Machine to the Floor To ensure operation safety it is recommended to secure the machine to the floor with anchor bolts supplied by the buyer and then please make sure the floor can withstand the loading imposed by the anchor bolts Please refer to Appendix A for more de...

Page 25: ...communication cable through the cable entrance Connect them to the socket and fix them with cable tie If UPS prevents the wiring take it out to connect the power cable and communication cable then back up the UPS Connect the power cable to the external power supply and power it on Note Keep the machine in power off state when connecting the power cable to the external power supply A Cable holder B...

Page 26: ...hine Power on Insert the cabinet key and then rotate it to the right 90º to open the cabinet door Switch the main switch to 1 to power on the machine start the UPS power button and the device starts Note 1 power on 0 power off You need to wait at least 5 seconds before you switch on the machine since the last shut down time A Main switch Power button ...

Page 27: ... then Switch the main switch to 0 to power off the machine Operate the maintenance mode menu to enter maintenance mode Follow the prompts to shut down the machine Follow the prompts to shut down the machine Menu path Operator Maintenance Shut down Yes Wait at least 4 minutes and the screen of maintenance mode will display It is now safe to turn off your computer Note 1 power on 0 power off The mac...

Page 28: ... following procedures 1 Click the item Exit Maintenance on the screen of maintenance mode until the system prompts Do you want to exit 1 Yes 0 No or press ESC key on the numeric keypad You can press ESC key on external keypad as well several times The number of times pressing ESC key depends on the operations you performed before until the system prompts Do you want to exit Select 1 Yes to exit ma...

Page 29: ...d you can turn the knob to adjust the volume Voice volume adjustment can be also realized in maintenance mode Note If one of the above two methods or both for adjusting the multimedia voice is used to adjust the volume to the minimum the multimedia voice will be off 4 1 Via Diagnostic Mode Adjust volume according to the prompt of the maintenance mode Menu path Operator maintenance à Volume Control...

Page 30: ...to two pin connection using a long and thin link to contact gently the system software and applications will be reinstalled into the ATM and all hardware modules will be initialized This reset switch can also be used to restart the system upon a system crash Note The position of the reset plug may be different from the actual configuration Please operate according to the actual configuration Reset...

Page 31: ...al number version 1 Module composition The BA 08C note receiver serial number version is composed of upper module cassette and cassette frame Note the cassettes of 1000 notes and 2000 notes are available they are different in front and rear depths The configuration of 1000 notes is shown as follows Upper module Cassette frame Cassette ...

Page 32: ...w if the green light at the entrance is on it indicates that the machine is in deposit status and notes can be inserted into the entrance 2 As shown below if the red light is on it indicates that the machine is in warning or failure status and cannot normally work 3 As shown below if the indicator is off it indicates that the machine is idle busy or waiting for the processing command and notes can...

Page 33: ...unauthorized Party 24 2 2 How to deposit and withdraw notes and the types of undefined and unfit notes 1 When depositing notes a single unfolded note shall be vertically inserted in the note input slot How to deposit and withdraw notes and the types of undefined and unfit notes ...

Page 34: ...sure to unauthorized Party 25 2 When withdrawing note pinch the note head and directly pull it out from the note return slot 3 The notes deposited in the unit shall be 70 new notes at least The undefined and unfit notes shall be screened out As shown in the figure below ...

Page 35: ...he cassette Step 1 See figure below hold the orange handle of the cassette and pull it out horizontally Step 2 See figure below place the cassette horizontally insert the black key in the safety lock the numbers on the lock and key are consistent ensuring that teeth of the key match the lock hole Turn the key by 90º anticlockwise to open the cassette door ...

Page 36: ... out the notes from the cassette 2 3 2 How to reset cassette After removing the notes from the cassette close the cassette door lock the safety lock clockwise then insert the cassette horizontally and push it in place see figure below ensuring that the side with input slot is upward 2 4 Upper module management ...

Page 37: ...own in the figure below push the orange button with the right thumb and pull out the upper module horizontally with left hand 2 4 2 How to reset the upper module As shown in the figure below insert the upper module horizontally after alignment and hear a click after the buckle is locked which indicate that the module is installed in place ...

Page 38: ...r cover of the upper transport with one hand and gently pull out the note from the transport with the other hand After cleaning check whether the transport belt is skew or fallen or the transport sensors work abnormally if any remove the fault For safe without upper cover refer to 2 4 upper module management of Chapter 8 to remove the upper module and clear the note jamming 3 2 Clean note jamming ...

Page 39: ...transport As shown in the figure below check the cassette transport through the perspective window of cassette In case of note jamming push the orange pushrod shown in the figure below to press the note into the cassette Open the cassette door and gently pull out the note jammed in the cassette transport as shown below Perspective window ...

Page 40: ...DT 7000K20 501 ATM User Manual Confidential material of GRG No disclosure to unauthorized Party 31 ...

Page 41: ...apter 8 Receipt Printer 1 How to replenish the Receipt Paper 1 1 Removing the Remaining Paper Pull out the platen in the arrow direction Lift up the print head Press down the platen on print head and open the print head shaft Press the green button in the arrow direction to open the paper guide A B C D ...

Page 42: ...t the beginning of the new paper roll Insert the paper roll holder into the paper roll core Place the paper roll into the printer so that the holder drops into the slots as shown See Note Note Make sure that the printer has been powered on when it is fed paper and self test Insert the paper into the print head between two yellow shafts After hearing the sound of shaft rotation the paper can be aut...

Page 43: ...ial of GRG No disclosure to unauthorized Party 34 2 How to Clear the Jams at Print Head Open the print head in the arrow direction How to Clear the Jams at Print Head How to Clear the Jams at Print Head Pull out the paper jammed at the print head A B ...

Page 44: ...mended Note The paper roll core should be made of plastic or paper The paper roll and core cannot stick together 1 KGF or above force is required to draw out the paper roll core Deformation of paper roll core is not allowed The paper winding direction should be counterclockwise as shown in above figure Please make sure that the paper fiber goes the same way as the paper fed into The thermal sensit...

Page 45: ...possible lock combinations are as follows a mechanical combination lock 1 b electronic combination lock Refer to section 1 and section 2 for the types of lock combinations in this chapter 1 How to open and close the safe door with mechanical combination lock 1 1 The types of mechanical combination lock The type of the combination lock installed depends on the ATM configuration The machine i58 conf...

Page 46: ...k is 10o 20o 30o Please refer to the setting instructions inside the safe Turn the dial counterclockwise allowing the number 30 to pass the opening index once and stop on opening index the second time Turn the dial clockwise allowing the number 20 to pass the opening index twice and stop on the opening index the third time Turn the dial clockwise until the number between 80 and 90 stops on the ope...

Page 47: ... 38 1 2 2 Closing the safe door Turn the handle in the arrow direction and close the door Note In case of personal injury please don t put your hands in the door Turn the dial randomly to scramble the password Turn the key counterclockwise and then remove the key after locking the door A B C A B ...

Page 48: ...use the changing index instead of opening index 3 Insert the change key in the key hole in the back of the safe door then turn it 1 4 turns clockwise and keep the key inside temporarily 4 Perform the unlocking instructions once again with the new password on the changing Index 5 Turn the change key 1 4 turns counterclockwise then remove the key 6 Before closing the safe door try the new password a...

Page 49: ...ference such as 10 11 12 3 Never remove the lock cover when change the password If the cover is removed the product will be void of any warranty 4 Do not add any lubricant inside the lock 5 Do not insert the change key or turn the dial forcefully 6 Do not turn the dial too quickly keeping the speed slower than or equal to 2 seconds per turn ...

Page 50: ...r in the following The manager can add delete the user or disable and restore the user s password Note that this lock only allows setting one manager Factory password is 123456 and one user Note 1 The user has the authority of opening the lock and changing the password 2 If you have entered wrong password four times continuously you cannot continue any operation within 5 minutes 3 Repeated beeping...

Page 51: ... t continue any operation in the next 5 minutes 2 2 2 How to close the safe door Close the safe door and turn the handle to the right the safe door will be locked automatically Note In case of personal injury please don t put the hands in the door If the door is configured with key lock turn the key in the arrow direction to lock the key lock 2 3 How to change the password You can change the user ...

Page 52: ...rd If it is correct you will hear another two continuous beeps You have successfully added a user 6 Test the new user several times before closing the door Note a If you made a mistake wait 30 seconds and repeat step 1 5 b Since the lock only allows one common user if you have set a user before and have not deleted it you cannot add a new user i e when you complete step 2 and press digit 1 one tim...

Page 53: ...inuous beeps which indicates you should input new password to add a new user See 2 2 4 How to Add a User 2 3 4 How to Delete the User To continue the operation you should know the manager password Note Always perform the operation with the safe door open 1 Correctly enter the six digit manager s password If the password is correct you will hear two continuous beeps 2 Don t move your finger when yo...

Page 54: ...cally each time when you press the digit key for the password 6 Two continuous beeps synchronically with LED flashing twice indicate the password or the operation is correct 7 A long beep synchronically with LED flashing indicates the password or the operation is incorrect 8 After 10 seconds without entry an already started password entry is cancelled 2 4 1 How to operate the safe door Enter the s...

Page 55: ...first attempt wait 20 seconds before re entering 3 Entry of four consecutive invalid passwords keypad is blocked for 5 minutes During this period the light flashes every 10 seconds and any key press causes a long beep After expiration entry of two more invalid passwords restarts the 5 minute block period 2 4 2 How to close the safe door Close the safe door and turn the handle backwards fully Note ...

Page 56: ...d key 0 until you heard two continuous beeps The light remains on during the following actions 2 Enter the original six digit password such as 123456 3 Enter the new six digit password 4 Enter the new six digit password again to confirm it 5 The password is changed successfully 6 Test the new password several times before closing the door Note 1 You will hear two continuous beeps when you complete...

Page 57: ...omplete step 2 you will hear a long beep immediately after two continuous beeps 2 4 5 How to delete a user To continue the operation you should know the manager password Note Always perform the operation with the safe door open 1 Press and hold key 3 until you heard two continuous beeps The light remains on during the following action 2 Correctly enter the six digit manager s password If the passw...

Page 58: ...s Clean the head of the card reader 1 3 Monthly Maintenance Clean the interior of the machine 2 Cleaning Kit The cleaning kit contains recommended materials for servicing and cleaning your machine the materials are shown as follows You can use equivalent cleaning kit as well General surface cleaner Lint free cloth Cleaning Card for Card Reader Mild glass cleaner 3 Weekly Maintenance 3 1 Weekly Mai...

Page 59: ... Keypads vandalized by paint should not be cleaned the keypad should be replaced 3 4 How to Clear the Head of Card Reader To clean the head of the card reader you will require a cleaning card Firstly apply a little cleaner on the cleaning card in normal mode when the monitor displays Please insert your card proceed as follows 1 Insert the cleaning card 2 Wait for the card to eject 3 Repeat the pro...

Page 60: ...se on the plating parts of the interior Note Do not use abrasive acid alkaline or chlorinated cleaner Be careful not to drop the water on the circuit board of the modules 5 Printer Media Storage To get the best results from your printer store spare paper supplies and ribbon cassettes in a cool dry dust free place Leave the articles in their original packing material until you need to use them ...

Page 61: ...ickness of the concrete floor or base should be 180mm 7 1 in 3 Make sure the concrete floor or base is as level as possible please use the gradienter to verify before installation 4 It is required to drill anchor holes for anchor bolts Please refer to section 4 in this chapter for the positions of the holes 2 Fixing component specifications 4 M16 170mm anchor bolts are required for installing the ...

Page 62: ...chor bolt position for H22V series ATM are shown as the following figures If the anchor holes marked on the floor are not that correct please move the ATM to the hole positions then re mark according to the anchor holes on the bottom of the safe Note The hole of anchor bolt is Φ30mm 5 Drill anchor hole on the floor Mark the position of anchor holes on the concrete floor then drill A View ATM front...

Page 63: ...e ATM to the hole positions then re mark according to the anchor holes on the bottom of the safe b Proceed step3 if you need to move the ATM to mark holes on the floor if not proceed step 8 3 Remove rubber plug Note Note if necessary remove some units and modules that affect the installation which should be accompanied with professional service engineers Bottom of the Safe 4 Use fork lift truck ma...

Page 64: ... bit for concrete floor it is recommended to make a line on the bit to ensure the depth holes to drill four holes at the anchor holes marked in the previous steps The hole equal with anchor bolt in size should be approximately in the depth of 120mm Note 1 All of anchor holes are up right 2 Observe all safety precautions for operating manual and electric tools wear eye and ear protection while oper...

Page 65: ...the holes and then use a hammer to tap them completely in and make sure the bottom of bolts align with that of the holes Bolt Hex Nut Spring Washer Washer Expansion Sleeve Concrete Floor 3 Remove the nuts washers and spring washers of the four anchor bolts but do not throw them away 4 Use the manual or electric fork lift truck to move the ATM adjust its position until 4 anchor bolts fall into the ...

Page 66: ...level as possible with the floor Note If the ATM is not installed up right note jam or dispense fault may occur 7 Restore the nuts Φ20 washers washers supplied by the bolt manufacturer and spring washers in order Note If necessary remove some units and modules that affect the installation which should be accompanied with professional service engineers 8 Use 16mm ratchet wrench to tighten 4 nuts th...

Page 67: ...idential material of GRG No disclosure to unauthorized Party 58 Safe Bolt Hex Nut Spring Washer Washer Expansion Sleeve Concrete Floor 9 Restore the units or modules removed which should be accompanied with professional service engineers ...

Page 68: ... cassettes and the units and modules are not removed 2 All operation should be accompanied with professional service engineers 1 Screw the ground feet into the safe by ratchet wrench Screw the ground feet each at the four corners counterclockwise and make sure they are completely screwed into the safe Note 1 Remove the units or modules that affect the operation which should be accompanied with pro...

Page 69: ...ng up the ATM 2 While lifting up the ATM please keep it up right 3 Make sure each ground foot is screwed into the safe otherwise the ATM will not be up right which may lead to personal injury or operation fault 3 The status when the ground feet are screwed into the safe After the ground feet are screwed in please make sure it is as level as possible with the bottom of the safe ...

Page 70: ...trations 5 4 3 2 1 0 Examples 5 4 3 2 1 0 Overall Satisfaction 5 4 3 2 1 0 Choose the items you feel we will improve this publication Improve the table of contents Add more better quick reference aids Improve the general description Add more examples Improve the organization Add more illustrations Make it less technical Add more technical detail Make it more brief Add more step by step procedures ...

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